Changing tactics when purchasing

lsb.123
Community Member

Most sellers are really good at posting when they say they will.  But am starting to get problems with some who do nothing after payment without a bit of prompting.  I always pay as soon as I have bought an item.  Now I am going to purchase but not pay until the seller asks me too.  At least I know then there is somewhere there!  And I will ask if they are mailing straight after they receive payment.  If they don't, it will show in the feedback. 

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Re: Changing tactics when purchasing

 

 

Dare I say "hoist by their own petard" slr ?????smack.gif

 

Where's W ally..............              . spointing_left_100-102.gif

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"Start me up I'll never stop......"
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Re: Changing tactics when purchasing


@k1ooo-slr-sales wrote:

@lsb.123 wrote:

Most sellers are really good at posting when they say they will.  But am starting to get problems with some who do nothing after payment without a bit of prompting.  I always pay as soon as I have bought an item.  Now I am going to purchase but not pay until the seller asks me too.  At least I know then there is somewhere there!  And I will ask if they are mailing straight after they receive payment.  If they don't, it will show in the feedback


I know . . . . . it's not often that I have nothing to say . . . . . but this is just such an occasion

 

Just how old is the OP?  They sound like a petulent teenager . . . . . whahhhhhh . . . . . whahhhhh . . . . . . . whahhhhhhh!


About 12 I'd reckon slr........

 

look.gif  I think the OP expects items to be sent even before they have bought it!  

 

I see they haven't been back!

Message 22 of 32
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Re: Changing tactics when purchasing

You got it almost right, fixwear.

 

But I don't think my advice is unreasonable.

 

I did say if a person pays and receives their item in a reasonable time frame, to give positive feedback.

 

I only suggested a person mark down a seller's stars if the buyer had to ask after several days and the reply indicated that the seller only got around to posting with a prompt.

 

I wasn't suggesting 3-4 days for an item to arrive, just that within that time a seller should have a reasonable answer for a buyer, outlining their posting schedule.

 

I find that most sellers I have looked at lately seem to have a much faster postage time than 5 days. If i read that in an ad, i would respect it and not enquire till after 5 days.

 

But I think we also have to be realistic here. To give an example. Years ago, I used to regularly see a woman who advertised scrapbooking products with a wait time of at least 5 weeks (because she had to order from USA I guess). Now by your lights, if a person buys under those terms, they should accept it. But I would think a buyer would have every right to mark a purchase like that down as slow postage.

I know it was listed in the terms but that doesn't change the fact it is really slow compared to most other sellers. Feedback is very much about perceptions.

 

I suspect that any seller who routinely does not post out till eg 5-7 days after payment is going to cop a beating in their postage stars. I personally would not dare sell on ebay unless I could manage to post out in 3 days or under, it is just asking for trouble.

 

I don't think ebay particularly wants small sellers anyway. Saw something on the news about ebay and some new big company they have signed up with for auctions. I expect ebay to change a lot over the next few years. Instant payment, mainly new stock, big companies.

Message 23 of 32
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Re: Changing tactics when purchasing

Hi springyzone,

 

Just to clarify:

I didn't say or mean that items should be received in 3 - 5 days, I meant in my initial post that some sellers won't even post it til after that time as it is in their listing under Handling time.

With that in mind, OP wants to give them back f/back as well as an automatic defect because they don't post as soon as he pays.

And your example of stuff from US, scrapbooking items, you said you'd still complain or mark them down or whatever - in spite of seeing that in the listing at the time of purchase - BECAUSE IT IS FAR LONGER THAN IN RELATION TO ANY OTHER SELLER!

What on Earth has any other seller got to do with it?

You chose THAT seller and you knew the length of time - what else can sellers do except spell it out clearly - so those who want it faster don't buy anything from them  as they won't be able to fulfill the buyers expectations. 

But that asside, I work next door to a HQ of a best known fashion magazine - and some of the ladies there (2) listed something on Ebay and said in the listings they won't be posting it until 10 days later as they were waiting for advertisers to release whatever they were selling.

Both of them got the negs  after 7 days quoting very similar comm. "Didn't get my item yet, shonky seller, blah, blah..."

Ebay have instantly removed both of them as well as the defects as the listings clearly spelled out that the items won't be even posted within 10 days, let alone received by the buyers.

That is what I was trying to tell OP - if he really intends to go ahead with this bad idea - Ebay will remove his negs left for other people if the seller can prove they have posted it within their specified handling time - NOT straight away just because OP wanted them to and din't get his way. Or was ignored by the seller - budgering them with questions " did you post it yet?"

That doesn't even warrant an answer -  all anyone would have to do is read the listing conditions again and they would see it.

Message 24 of 32
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Re: Changing tactics when purchasing

It's all about what a buyer 'sees' as slow postage.

For example - l have a one day handling time. l post all orders the following day unless a sale is made before l run to the post office (then their parcel goes out the same day).
Had a buyer purchase on the monday morning. Paid. l posted monday night. They got the item (with tracking) on Wednesday.

Got a green dot but a rating of 2 for postage. Why? Because it should of arrived over night since we were both in the same state. The buyer said every other parcel does and only the 'slow sellers' have parcels that take too long to arrive.

Now, in my eyes, l think Aust Post did a brillant job in getting that parcel from rural me to city them. But guess not.

And eBay CS on removing the defect for postage??? Nope, not a chance. The buyer has a valid reason for not being happy.

In the buyer's eyes - it was slow and he was not happy.

Thems the breaks.

Message 25 of 32
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Re: Changing tactics when purchasing


@springyzone wrote:

 

 

But I think we also have to be realistic here. To give an example. Years ago, I used to regularly see a woman who advertised scrapbooking products with a wait time of at least 5 weeks (because she had to order from USA I guess). Now by your lights, if a person buys under those terms, they should accept it. But I would think a buyer would have every right to mark a purchase like that down as slow postage.

I know it was listed in the terms but that doesn't change the fact it is really slow compared to most other sellers. Feedback is very much about perceptions.

 

 


Would have agreed with you once as low stars for postage were just an indicator for future buyers it wasn't classed as a defect. Now its different, they are allowed a handling time, but if you mark DSRs down it is not just an indicator for future buyers that it will take a while to recieve your item, it is a defect now. How can they be defected and hence ultimately have their account restricted when they are trading within their allowable policies?

 

The real problem as you can see DSRs are no longer just for information for potential buyers. They are punitive punishments. So in the case of your seller who had the 5 week wait rule. They would be defected out of business, rather than just have depressed shipping stars.for whatever legitimate reason. as not every buyer would take into account listed shipping dates.

 

Reality is some buyers wil always mark shipping down if it feels like (perceptions) they were waiting a while, even if it is just buyer impatience, or AP hold up. Both out of sellers control.

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ASSUMPTION IS THE MOTHER OF ALL STUFF UPS!!
Message 26 of 32
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Re: Changing tactics when purchasing

God help rural WA sellers.

 

i got marked down for a parcel going vic to Karratha (north west WA) took 8 actual days from payment over long weekend,  So about 5 business days.

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ASSUMPTION IS THE MOTHER OF ALL STUFF UPS!!
Message 27 of 32
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Re: Changing tactics when purchasing

I got marked down for postage time because I posted within an hour of the buyer paying and the item arrived within 2 days. I have also been marked down because the buyer bought on Friday night and I posted on the Monday. Thankfully I have had enough 5 star ratings that my stars weren't affected, but I have to wonder how I can possibly improve to keep these people happy! Am I supposed to post before they've even bought?

Message 28 of 32
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Re: Changing tactics when purchasing

could you of driven the parcel to the buyers house    lol

Message 29 of 32
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Re: Changing tactics when purchasing


@joethenuts wrote:

could you of driven the parcel to the buyers house    lol


Given the buyer was interstate, postage in this instance was quicker!

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