on 10-05-2023 06:56 AM
Hi guys, an item I bought (a second hand internal hard drive) was damaged in the mail, it appears. Two of the pins were bent.
I thought, no biggie, I'll straighten them. One of these pins broke off.
So what recourse do I have, considering this? None? I didn't take photos as I thought I could fix it.
Solved! Go to Solution.
on 13-05-2023 11:08 AM
@kitschkoven wrote:Why, would sellers usually be confrontational?
Some of them can be.
In this case, I don't feel you were lucky as such, I feel that any ethical seller should have offered a refund. Two reasons.
One, it isn't as if the main problem was you playing around with the item and accidentally breaking it. That's a secondary matter.
The main problem was it arrived in damaged condition in the first place.
Two. As a buyer, all power was with you. You could very easily have opened a claim for a faulty item and stated it arrived like that, with a broken pin. But you didn't. You told the whole truth. You're an honest buyer so an honest seller should respond in like spirit.
But it does signal that this is a reliable seller and one who values his business so it is worth giving positive feedback.
on 14-05-2023 02:18 PM
The item was already broken, you guys. It was damaged in the mail. You can't connect a hard drive when some of the pins are bent. It was not in usable condition.
on 14-05-2023 04:17 PM
To be quite honest - I don't think there is anyone here who would not have attempted the same Kit - it was damaged in the post.