EBay complaint

[02robins_80]

In March 2023, I bought an item from an eBay shop. Item has never worked properly despite being advertised as “new, AU stock, Warranty”. Seller had ‘No Returns’ activated so I cannot use the usual return functions. I have made numerous attempts to contact the seller since April, to no avail, until this week when they claim to be unable to find my order…I sent the order # and have heard nothing since. How does one make a complaint to eBay?

[sugar249]

You should have opened an item not as described case earlier,  why wait 7 months it must not have being so bad.  

Did you try by using this account or another account, as this was was only created in April

[sandypebbles]

No returns is change of mind only

Doubtful there was a warranty 'Au stock' screams seller registered in China

Too late now to do anything. You had the tools and chose not to use them

You don't get to 'complain' after all this time

Learn how things work, so you won't have the same issue again

[springyzone]

When you see the word 'warranty' in an ebay ad, it is usually worthless.

Ebay itself has a money back guarantee if you receive a defective item or if your item doesn't arrive. But you need to claim that within 30 days.

A warranty is an entirely different thing and ebay is not in the business of enforcing warranties.

Your seller has no obligation to do a thing after all this time.

If you buy on ebay and something doesn't work, you need to open an ebay claim immediately.

When you buy a name brand item from a retail store & it has a warranty, you have somewhere to go if the item breaks down. On ebay, unless you are buying from an authorised seller, you've got nothing. They could offer you a 100 year warranty and you'd still have nothing. People can say virtually anything on the internet & especially if your seller is overseas, it can't be enforced.

I am afraid you are stuck with your defective item. Next time, don't buy that sort of thing or anything electronic etc on ebay.

[papermoon.lady]

Occasionally some people here had some luck with PayPal in such cases, but it is apparently at their discretion to refund or not with meaningless warranties.

Sadly, if you bought the item in March, it is now too late for PayPal too, as you only have 180 days since the date of purchase to open a case with them, so I am afraid you are now stuck with your defective item, as Springy said.

[Anonymous]

Hope you had luck.

There's 0 customer service now.

The customer service officers don't give a 💩

[gutterpunkz05]

The joke of the day contender must be really peeved.

My ebay satisfaction rating is  100%,  but then again I understand how ebay works, there policies, T&C,s and most importantly how to communicate with ebay CS.

[davewil1964]

And when.

SEVEN months after purchase makes contacting eBay pointless.

[02robins_80]

Thanks

i tried to contact the seller many times, the first time was within a month of the purchase. I purchased as a guest and opened the account when the product appeared as faulty. Best not to jump to conclusions.

[02robins_80]

This is Australia, not China. The ACL provides 12 months warranty if an item is not fit for purpose. EBay is operating here under Australian law. Why do I not get to complain after 7 months?