Ebay help and Support

[rsy123]

I have been a seller and Buyer on Ebay for many many years both in the UK and Australia. Ebay Australia seems to be getting worse at supporting their customers against poor and untrustworthy sellers from overseas. I now feel that they just are not interested who is selling what and have no concern if you are ripped off or don't get what you ordered. There must be some regulation and help from them when things get messy and go wrong but they just seem to step away and revere you back to a poor seller who just sends Emails promising that they will sort things out for weeks and weeks on end with no intentions of actually sorting anything. Come on Ebay it did not used to be like this but you take no responsibility at all for anything sold or purchased on your site now. I am sure there is legislation in place in Australia for this type of site but absolutely no one seems to want to step in and help people ot. 

[sandypebbles]

eBay very rarely read this member to member forum

What is it you need help with?

What happened that you were not covered by the MBG for?

If a buyer does not get what they ordered, they simply open and follow through with an item not as described dispute, within the time limit

The buyer does not need to go back and forth with the seller, they don't need to involve the seller at all if they don't want to

And the buyer certainly does not mess around for weeks and weeks playing games with a seller

And you are right, eBay do not vet listings and never have

BUT

The buyer is provided with the tools when things get 'messy'

And always have the option to both check feedback before they buy and leave neg feedback if they do happen to need to do so

[imastawka]

To add to what Sandy said, on every listing on the right-hand side directly under the payment information, is the statement - 

Shop with confidence

eBay Money Back Guarantee

Get the item you ordered or your money back. Learn more

Read here -

eBay Money Back Guarantee policy | eBay

Why would you let a seller mess you about?

[springyzone]

You're right in that when you have a problem, ebay does refer you back to the sellerto try to sort things out.

That's all very well for them as it gets them off the hook, saves them some work.

In my opinion, it would be better if every time someone wants to report a problem, it had to go through ebay as a matter of course. But that won't happen any time soon, or I don't think so anyway.

The main thing is, it is only an ebay suggestion. My suggestion would be to ignore ebay's advice completely.

If something goes wrong, don't bother contacting the seller at all. You risk being delayed or having false promises made or worse still, having them ask you to post the item back for a refund.

You're much better off to go immediately to an ebay claim and follow through with that. 

That way, everything is documented.

It's no good asking about legislation as technically, ebay has the money back guarantee and if you're not opening a claim with them, they won't even know there is a problem. The onus is on you to open a claim.