Excessive P&H Charges

[i-love-my-sheep]

My husband bought an item on Dec 21st and was charged $14.90 for postage. The item arrived today and the label said $7.20 (I really wish he would show me before he bought stuff!!!). He didn't want to go ahead and just red or grey dot the seller (who seems to have a history of excessive charges), so has opted to send him a message letting him know he's not happy.

He's happy to let slide that it took 8 days to post due to the time of year, but he's really pished at the postage cost, especially when no packaging was bought. It was recycled (which is absolutely fine). He wants to let him know that unless he is refunded the excess costs, he will trash his feedback, but he doesn't want it to sound like feedback extortion. Can anyone suggest some way of wording it so he's not violating the feedback extortion policy?

I know it's acceptable to add a handling cost and also to add the postage fees into the cost, but at a total of more that double?

Are we being unreasonable expecting a refund for excessive postage? It was one of those items where it could easily have gone into the next postage bracket if he had packed it really well (packaging was pretty poor. Chucked into a box with 4 bits of loose styro). If he was a new seller I probably wouldn't worry, but he'd been selling for years and has over 2,000 feedback as a seller.

Am happy to hear your thoughts before we proceed with anything.

[i-love-my-sheep]

Not to mention $7 to post a coin.

Update! I just got a nice reply from the seller. He said he had planned on posting it in a 3kg satchel but the PO had run out and he did notice that the postage cost was much less. He has refunded me the excess. He now has another nice green dot to add to his collection and 4 nice shiny new stars with all their arms and legs.

Proof how communication can make a difference. I just wish all buyers would think to do that instead of just trashing a sellers feedback. Thankfully the couple (literally) of issues that I've had, the buyers have contacted me before taking drastic action.

[imastawka]

Also between $6.20 and $8 to post a coin?

[cq_tech]

A good result, sheep. Nice to see that communication paid off, and as you say, it's a pity that more buyers don't adopt that approach before going straight for the jugular and negging the poor seller into next week.

Also, I notice that classicedge01 seems to have disappeared. Can't imagine why.

[retailtherapist_8]

I know what you mean. It stinks.

I was charged $22 postage for a parcel that turned up in an A4 envelope with stamps on it toally $6.

I really wanted the item so I just sucked it up when purchasing even though I thought the postage was excessive, got to say was pretty miffed when the $6 parcel arrived.

Online purchasing for Christmas was a pretty hit & miss experience for me this time. lol

[i-love-my-sheep]

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@cq_tech wrote:

Also, I notice thatclassicedge01 seems to have disappeared. Can't imagine why.

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As a newer member to the forums, they may not have been aware we could easily see their selling activities, so may have done a hasty retreat.

[classicedge01]

That's all about the postage cost for express postage and handling which the painting has to be well packaged as to not arrive damaged and insurance cost as it's a very valuable painting,anymore questions?

[classicedge01]

$7 for registered postage what about your $8 postage?

[classicedge01]

You need to check my ID as I asked in my previous post and by the way I have been on ebay for over 12 years so you could say I am a new comer haha

[i-love-my-sheep]

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@retailtherapist_8 wrote:

I know what you mean. It stinks.

I was charged $22 postage for a parcel that turned up in an A4 envelope with stamps on it toally $6.

I really wanted the item so I just sucked it up when purchasing even though I thought the postage was excessive, got to say was pretty miffed when the $6 parcel arrived.

Online purchasing for Christmas was a pretty hit & miss experience for me this time. lol

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That's the thing, if it arrived in a 3kg satchel, even though it was under 500g, this discussion never would have happened. I know plenty of sellers who post everything, regardless of size, in a 3kg satchel as they buy in bulk and only keep one size. I don't have an issue with that as you are getting what you paid for....that is, your item delivered in a 3kg satchel.

I have only trashed someone's postage stars once for excessive postage cost. I was charged US65 and the actual cost was $US10 Not from the US - so not GSP). Seller ignored my messages. I still left positive feedback, but I trashed their stars.

[classicedge01]

As a newer member to the forums, they may not have been aware we could easily see their selling activities, so may have done a hasty retreat. Some of us do need to eat lunch