I purchased an item, when it arrived put it aside and opened a few days later only to discover it was not the item ordered but rather someone elses goods. So as you do contacted the seller. The seller gave me a barcode to print out that did not work (Australia post did not recognise it) so in order to return the item I had to pay 26 odd dollars. We tracked the parcel in case there were any issues. I sent a copy of the receipt and no response. Finally I again contacted them giving them 24 hours to provide a resolution. After threatening to take the matter further I finally recieved a reply that the item would be coming although I am yet to have details provided to me.
In the mean time the item is now 79.99 instead of 99 so did at least recieve 19 dollars refund. However no refund for the postage.This is a major department store who are usually fantastic to buy off but the ebay part of it is a nightmare. If I do not recieve my item I will be taking it further including complaints to the company and Consumer Affairs. But I hope it does not come to that.
Question is should I expect to see my postage money? or let it go as a loss?
