Global Shipping Program Ripped Off, Who shipped item to Australia

[closet_nerds]

I recently purchased an item from america using the global shipping program, took 2 months to arrive to australia, when i noticed it had been updated to delivered at 2.00am friday on my ebay purchases page. There was no item.  I went to australia post gave them all 3 tracking numbers provided. Auspost cannot use any of them, opened paypal case. decided in sellers favor because says delivered on ebay system.

heres my problem, EBAY, PAYPAL or the seller cannot tell me who delivered the item in australia (auspost, dhl, toll etc)

so i cannot even see if it waiting at a depot for collection or was delivered to wrong adress. Now this prick in america got to keep my 140$ and highly likely that the item will get returned to him because i cant chase it up!!!

Even when i complained again to paypal, they said they cant even use the tracking numbers provided by pitney-bowes ummm so how can you approve in there favor???? if you cant use the tracking number and cant tell me who delivered the item???

What a Scam

You have lost my business ebay!!!!!

[lyndal1838]

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@hus2385 wrote:

Many apologies for jumping in on your thread, closet_nerd...I will be as brief as possible!

I was looking for clarification on tracking nos# as well for a package which has apparently been 'Shipped from the Global Shipping Center to International Destination' in Erlanger, but there is no FEDKEB number, only a 22-digit one which says 'Domestic tracking' underneath the UPAAA number. Would this be a cause for concern if Fedex indeed handle the shipping after PBI?

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If you have the word FEDKEB visible on your tracking page try clicking on that....the word is the link...it should open a new tracking page.

It was recently pointed out to me that sometimes there is a new internatrional tracking number instead of the FEDKEB link.  If you have another number, try clicking on that....it is usually the link in itself.

[hus2385]

Unfortunately no, there is only one 22-digit number labelled "Domestic tracking" underneath the "Global tracking" -UPAAXXXXXX etc number, and it brings up nothing on Fedex.

Also unfortunately, the status has now changed from "Shipped from the Global Shipping Center to International Destination" in Erlanger KY to "In Transit with Destination Carrier" in Memphis TN - and this is the really amusing part - dated "Friday, May 1, 2015, 12:39 AM"

It isn't even May 1 in Australia yet 😛

(2 hrs off 12am atm)

[lyndal1838]

Oh dear........I am sorry but I have no idea how to help you.  I have never heard of it going anywhere but to FedEx for delivery to Australia.

Just when you think you have it sorted out they go and change the system.

My very few GSP shipments were slow, horrifically expensive but very easy to track.

I admit defeat.

[hus2385]

No problem lyndal! I really appreciate you trying to help, thanks very much.

It does seem pretty nonsensical doesn't it...I guess just watch and see if it does ever get offshore lol

I guess its a lesson I've learned now; I have bought many ebay items over the past few years but this is the first time I've encountered the GSP. And it was only for a discontinued electronic item unavailable anywhere else. Interestingly, another item bought 4 days later shipped with basic first class International post has already left the US lol

I will continue to watch and cross my fingers on this one. Many thanks for all your suggestions.

[closet_nerds]

Thanks for your help every one after 10 angry phone calls to paypal and ebay i finally got through to a U.S ebay call centre, after explaining the situation that paypal granted the case in the sellers favour and couldnt even provide me with the shipping company in Australia and only give me the pitney-bowes UPA reference number, she said that was against paypals own policy and should have been approved in my favour, within 2 minutes i had a full refund of 140$. 5x times i rang ebay and got told different things everytime, same story with paypal. Dont these people even know there own policies!!!!

[hus2385]

Good to hear it, closet_nerds!

What a massive amount of hassle and angst to get your refund...glad you got it all back too. I can only hope that I don't have to go through something similar, but I guess time will tell...and well done on finding ebay's number, I wasn't able to locate lol

Apologies again for the thread hijack mate 🙂

[zanadoo_56]

Glad it all worked out...but I'm even gladder I read this post to remind me how bad the GSP can be.

I've found something I really want to buy, the seller (a company) only uses the GSP and they are the sole distributors of this item apparently.  They will not ship by any other method.  Sigh.

Once upon a time buyer frustration on eBay meant you got outbid in the last seconds of the auction.  Now thanks to the GSP it's frustration caused totally by eBay and it has risen to a whole new level.

[hus2385]

[Brief edit as a reply here, which may help other Australian customers on the forum, apologies for tacking onto the end of this thread]

In reply to our conversation lyndal, I found an answer on Whirlpool archived forums from 2013 that Memphis TN is the main departure point for FedEx out of the US, so all looks to be on track:

http://forums.whirlpool.net.au/archive/2135101

[lyndal1838]

Thanks for that information hus2385.

In all the years the GSP has been in use and complained about on these boards I have never heard of there being a step in the tracking sending the item to Memphis TN.

You live and learn something every day on here.

Would you mind coming back here and let us know what else happens with the tracking and how easy it is to see where your item is please?

It may help when the next person comes here for help.

[hus2385]

Sure lyndal, I will be happy to ::) And even better news a FEDKEB number has now appeared...with expected delivery stated as Tues 5th - so I have at least vaguely high hopes (although not necessarily of it being Tuesday!)

Thanks again for all your help