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Hi, payment for two items deducted from my bank account with no record on Ebay

Hi,

payment for two items deducted from my bank account with no record on Ebay. No confirmation emails. Purchases at end of last week. Not sure of Sellers ID as was expecting emails and records. Order numbers appear to be on my bank record but can't contact Ebay via msg or email. Help please.

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Hi, payment for two items deducted from my bank account with no record on Ebay

resolved. thanks. purchases attached to different email address. think might be related to signing in via Facebook.

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Hi, payment for two items deducted from my bank account with no record on Ebay

IF you have unauthorised charges on your bank account, you have to contact your bank so they can investigate 

 

Other members cannot do anything

 

Otherwise, you must know who you have purchased from

 

Did you buy as a guest or on a different account?

 

You can contact eBay via eBay Help, but no point if you do not know what you purchased

 

You have several feedback for purchases you have made in the past month, are you certain it is none of those?

 

Do you allow others on your computer/device who may have bought things on your account? 

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Hi, payment for two items deducted from my bank account with no record on Ebay

resolved. thanks. purchases attached to different email address. think might be related to signing in via Facebook.

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Hi, payment for two items deducted from my bank account with no record on Ebay

You purchased at the end of last weekโ€ฆ?

 

But youโ€™ve not received emails or messages about the purchase?

 

 

Then I suspect youโ€™ve logged in via social media rather than username and password. See this page โ€“ https://www.ebay.com.au/help/account/signing-account/signing-account?id=4189 โ€“ for the various ways of signing in. If you signed in via Facebook, the emails would have gone to the email associated with your Facebook account, for example.

 

I understand that you can link your existing eBay account to your social media account - but Iโ€™ll admit itโ€™s not entirely clear whether you can do this post-creating an account with Facebook. eBayโ€™s Help page on this states:

 

โLinking your eBay account to your Facebook, Google or Apple account


If you already have an eBay account, you can link it to your social accounts:

 

  1. Go to Sign-in and security.
  2. Go to Social sign-in and select Edit next to Facebook, Google or Apple.
  3. Sign in to your eBay account.
  4. Select Continue with Facebook, Continue with Google or Continue with Apple.
  5. You'll need to sign in to your social account with your email address or phone number and password, or your Apple ID.
  6. Select Continue.โž

 

โ€” 

https://www.ebay.com.au/help/account/signing-ebay-account/signing-ebay-account?id=4191


On principle, I donโ€™t want any other account information - social media or otherwise, including other email addresses that I have - to be given to eBay (ditto for other sites). The more information one gives, the more likely that a frighteningly informative profile will be built up through data scraping, and that makes one more vulnerable to identify theft, scams, spam and other misuse of private data.

 

Soโ€ฆ think carefully before you link accounts if you have inadvertently created one through a different way of logging in. If you can identify the order within another account, you donโ€™t need necessarily to link your accounts.

 



Consider also whether you made the order with a guest account.

 

โ€” https://www.ebay.com.au/help/buying/paying-items/buying-guest?id=4035

 

 

 

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Hi, payment for two items deducted from my bank account with no record on Ebay

Ah - as I suspected. Whereโ€™s my Get Smart disguise?

 

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Hi, payment for two items deducted from my bank account with no record on Ebay

rupsm_62
Community Member

I have sent my new debit card to you  EBay australia 

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Hi, payment for two items deducted from my bank account with no record on Ebay

Please contact me on my phone number REDACTED asap 

Mod edit. Please do not post private information in a public place

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Hi, payment for two items deducted from my bank account with no record on Ebay

Other members do not need your reference number, which you should not be posting on a public forum

 

Posting here is  not contacting eBay

 

It is no use 'sending' (not sure what you mean by that) eBay your new debit card, you need to go into your account and actually change it there

 

 

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