How do I get Paypal to change the AMOUNT of a claim?

[zoeshipscat]

I lodged a dispute with Paypal when an item hadn't arrived after one month.  Unfortunately I was the only bidder.  The item was a jar of facecream with "free postage".  A couple of days later I received a card from the local Post Office that an item was awaiting collection , but with money to pay for insufficient postage and penalties.  The item awaiting collection was the jar of facecream, posted in a reused envelope from a Government Dept, bearing two sticky-taped stamps which appear to have been reused as the postmark is only on the stamps and doesn't extend onto the envelope.  I had to pay $6.90 for insufficient postage and penalties.   I changed the dispute to "item not as described" because it was described as "free postage", but I don't seem to be able to change the amount sought to be refunded - I'm asking for the seller to refund the $6.90, not the $10 paid for the facecream which I have received.

I would be grateful if someone would tell me how to go about contacting PayPal to change the aount of the claim.

[the3coopers]

It's sellers like that who really spoil the entire eBay experience.

You really have to wonder what are they were thinking, don't you?

[digital*ghost]

My comment is based on my own experience, I have been  successful in gaining partial refunds of post charges when goods were not sent using the post service described in listing via claim process.

May I just ask you to clarify if that has been a refund voluntarily issued by the seller after a dispute was opened, or a refund forced by PayPal after a dispute was escalated to a claim?

[koalablue12]

OP - I would be kicking myself too....but remember...I had the benefit of hindsight, you had already told us the 'poor' outcome of incident and it's postage...you weren't to know that at the time.

Just remember..feedback is a wonderful thing. I would be asking the seller for a full refund of the excess postage  you paid, NO threats obviously, but if no refund was forthcoming, then I would be marking down all stars and leaving a BIG RED DOT. I am a seller, and beleive me, I do not advise the RED dot or star markdowns often, but htis seller is not playing by the rules!

[zoeshipscat]

I've already left negative feedback, Koalablue.  I should have awaited the outcome of the Paypal dispute, but the exchange of emails with the seller was too infuriating.

[phorum_junkie*]

posted in a reused envelope from a Government Dept,

I would be contacting that government department and asking them if they knew their statinery was being used to defraud Aus Post and ebay buyers!

I may also tell them right now that unless they send me a refund of the overpayment immediately that is exactly what I will be doing.

You could also send them here so they can see just how low we think they are how little responsible s3llers want their type using the site..

[thecatspjs]

DG ~ all of the above.

Though to be honest I always have assumed the sellers caved after escalating to claims and paypal started to seek proof of post method as the partial refund outcomes each came sooner than a "regular" claim might reach an outcome.

In the OPs case, if proof of out of pocket expenses for collection of goods can be presented then I reckon its worth a shot at the paypal process to recover these additional costs.

IMO paypal isn't really as "consistent" in their decisions in particular scenarios as some posters advise. I have had different advice from different agents on several occassions.  I just reckon that it probably depends on the details of each claim, the evidence provided, how the case is outlined to them and who is determining the claim.

[foxette-in-sox]

I'm fascinated as to how a glass jar was sent in an envelope & didn't smash into a million pieces anyway.

[zoeshipscat]

Foxette-in-sox, that was what amazed me in the first place -posting a jar of facecream in an envelope, let alone a used "prepaid" envelope with used stamps.  Aren't envelopes supposed to go though a sorting machine?  Maybe that's why the envelope was so mangled.

As you all warned me, Papal has decided in favour of the seller re the postage & penalty, so I'll just move along.  I can't even use the facecream.  I've had to bin it because it wasn't sealed and could be anything, so I lose all round.  All in all a less than satisfactory experience.

Is there a "blocked sellers" list?  I'd hate to accidentally bid on the wrong seller at some stage in the future.

Otherwise, I'm having a good day.

[koalablue12]

Good for you OP - and now I can add that seller (I don't buy often) to my little 'black book' as I am sure many here reading this will also be doing. Don't let this one nasty put you off, there are more good honorable sellers than bad one's, just stick with us.

[koalablue12]

I had not checked it out before, just went on now to see the neg and get the seller - know what I would do now? Report seller to Avon......you won't get your money back but I doubt Avon will be impressed with such an irresponsible seller of their products. Might make you feel better too 😄