How do coupons work?

[vainodyssey]

I recently bought an item using money and an ebay coupon, the item arrived damaged and I was refunded what I paid but I didn't get the coupon back. I just rang customer support to see if I could get it back and the lady I dealt with told me no. She also tells me that the seller doesn't get money for the coupon I used and that's why it can't be refunded. This doesn't make sense to me, does that mean if I sell an item and the buyer uses a coupon I don't get the amount I listed it for? e.g. if I listed a 10 dollar item and the buyer used a 10 dollar coupon I have to give it to them for free? That's not right is it?

[papermoon.lady]

It is annoying, but if it is an eBay coupon usually you won't get your money back.

These are the conditions for PENNY5 for example, and at 10 it says:

If you return or seek a refund on any item purchased using this discount, the value of the discount will not be refunded to you.

[lyndal1838]

The discount amount is not refunded to the buyer because the buyer did not pay it.....it goes back to ebay who did pay it.

[papermoon.lady]

Some companies also refund vouchers. Not too long ago I got a birthday voucher from another company, which I used to buy an item. I then had to return the item and they refunded the voucher too. Strangely the rules were that it could not redeemed for cash, so I don't know if it was a mistake that they refunded it, but they did.

[padi*0409]

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@papermoon.lady wrote:

Not too long ago I got a birthday voucher from another company, 

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Was that voucher bought from the company as a birthday present for you from a friend?

[papermoon.lady]

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@padi*0409 wrote:

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@papermoon.lady wrote:

Not too long ago I got a birthday voucher from another company, 

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Was that voucher bought from the company as a birthday present for you from a friend?

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No, it was directly from the company.

[lyndal1838]

If you read the terms of the ebay vouchers they specifically say that the value ofthe voucher will not be given to the buyer in the event of  a return.

Ebay vouchers are only usable for a short period of time so have usually expired befor a return has been done.

Other companies may refund the voucher so it can be used again.

[papermoon.lady]

I know. I quoted the terms and conditions myself yesterday.