I am trying to get an invoice for my latest purchase iphone 13 pro sept 10 also a cert of warranty

[over60dad]

mobile federation informed me it has to be supplied through ebay

[sandypebbles]

Other members cannot do this for you

 it is not eBay who provides/supplies  the warranty 

The seller sounds like they are spinning you a story if they told you otherwise 

Also, warranties only  exist IF you buyer from an authorised seller/re-seller of the brand

You should already have your invoice from when you purchased

[k1ooo-slr-sales]

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@over60dad wrote:

mobile federation informed me it has to be supplied through ebay

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was the seller an authorised seller of the phone?

If yes, you should be covered by product warranty ("should" doesn't mean it will)

If no, there is no enforceable warranty.

Best to buy mobile phones from a physical store and not online.

[gutterpunkz05]

Ebay does not supply an invoice or warranty certificate,  you can however print a purchase summary.

Your sellers other items indicate they provide a 12 month warranty + a tax invoice.  The listings also indicate that to make a warranty claim, you must contact them through ebay (messages), note the warranty is not a manufacturers warranty, so doubt there is a need for a warranty certificate.

Did you contact the seller via  ebay messages, or some other means.

[*casey*]

The listing , and others, show:

"Your warranty information

Once your order is confirmed, the seller will send you a separate email with the warranty details and their contact information, or include this information in the parcel when sending you the item. Please make sure you hold on to the seller’s information for the duration of the 12-month warranty"

[sandypebbles]

Aha! Maybe that is what happened? If the seller was contacted by other means, they told the OP everything has to be communicated via eBay *messages* ?

[*casey*]

The OP's not trying to make a claim.

They should have received  the warranty in an email or in the parcel.

But it also shows

"To make a warranty claim with the seller, please go back to the warranty information the seller sent when you bought the item. They may have sent it via email, or included it in the parcel. That includes all the details of the warranty, including how to get in touch with the seller and make a claim"

[sandypebbles]

I know, I *read* their post as wanting the 'certificate of warranty' and being told by the seller that eBay would be the one to supply it