I don't know if it's genuine or not!

[melibee49]

I just got stung by a pair of fake Raybans. When I queried the seller about his obvious pre-loved fake "Rayban Clubmasters", he said he didn't know that they were fake & he paid full price for them. He wants me to send them back & refund me. Well, obviously I don't trust him, so I will leave it in the hands of the Paypal Resolution Centre. What irks me is the amount of sellers,  who when I query if the item I'm looking at buying or bidding for, give me the "I don't know if it's genuine or not!" If they are not sure, why don't they state that? GRRRRRR 😞

[kopenhagen5 · Accepted solution]

Because often when they say "not sure", it means they know but don't want to say.

If you can get in writing from an authorised seller of Raybans that they are fake, you won't need to return and will most likely win the case. PayPal will ask you to destroy the item.

[melibee49]

Thank you 🙂  Big lesson learned

[harley_babes_hoard]

Most of your top end fashion gear on eBay is fake. If you want it buy it from a brick and mortar store where you have warranties and after sales service.

[horizon1907]

 The seller can tell you anything they like.  ( you have to go by what they tell you ) If it was from a Chinese seller, I will guarantee you now, that they are fakes. If it was from say the US, you will have to take what they tell you and you decide.  They may or may not be ??? As mentioned, get them authorised ( I took a pair to a well know Retailer and they told me )  and do what you have to do. So sad that this goes on soooooooo many times.  Ebay is RIFE with Fakes.

[2106greencat]

and a seller playing dumb or denying knowledge of items is not acceptable, it is up to the seller to know everything there is to know about a product they list.

[cmcoins2000]

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@kopenhagen5 wrote:

Because often when they say "not sure", it means they know but don't want to say.

If you can get in writing from an authorised seller of Raybans that they are fake, you won't need to return and will most likely win the case. PayPal will ask you to destroy the item.

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And let's face it who would want to be seen dead in 'fake' Raybans.

[melibee49]

Yep, I get full refund but have to send them back at my expense. They didn't care about them being fake, or ask for evidence. Ebay can kiss my **bleep**, they have lost a good customer 😞

[cq_tech · Accepted solution]

You need to ring Paypal and tell them that under Australian Law it is illegal for you to send counterfeit items via Australia Post, and that you're prepared to send them a photograph showing them being destroyed. They should change their minds and issue a refund without return.

However, if they still refuse, tell them that you intend lodging an official complaint with the Ombudsman at https://fos.org.au/ and I'm pretty sure that will do the trick, as the fos charges Paypal a fairly substantial fee every time somebody lodges a complaint against them.

[*raqshaki*]

Just wondering why any retailer would spend time writing a letter to authenticate or otherwise on a product they did not sell? You are not there customer so why would they care?