In accordance with Australian business regulations, a confirmation step is required.

sharia7
Community Member

eBay's "buy it now" buttons no longer prompt for confirmation. They instantly finalize the purchase without any "Are you sure" or "confirm this order" step. Had either of these been in place, I would have chosen to decline a recent purchase. It appears that eBay has made alterations designed to encourage impulsive buying. In accordance with Australian business regulations, a confirmation step is required. 

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Re: In accordance with Australian business regulations, a confirmation step is required.


@sharia7 wrote:

eBay's "buy it now" buttons no longer prompt for confirmation. They instantly finalize the purchase without any "Are you sure" or "confirm this order" step. Had either of these been in place, I would have chosen to decline a recent purchase. It appears that eBay has made alterations designed to encourage impulsive buying. In accordance with Australian business regulations, a confirmation step is required. 


Although as far as I can see Ebay still does require confirmation.   Could you advice for us who don't know Australian business regulation.   Where this is a documented requirement,  under who's regulation, and which section and dot point I can find , just to educate myself/.

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Re: In accordance with Australian business regulations, a confirmation step is required.


@davewil1964 wrote:

Just because one hits the buy-it-now button, doesnโ€™t automatically make it a confirmed purchase! 

 

Yes it does. That's what buy now means.

 

As mentioned, the cart is for dithering.

 

Conflating eBay with a B&M is, at best, a stretch.


Noโ€ฆ.itโ€ฆ.doesnโ€™t. 
buy it now actually means you DONโ€™T have to go through the auction wait time and you have an opportunity to buy it now,  and just because you hit that button, itโ€™s still NOT a sale until you complete checkout with payment. You still have options to not go through with the sale! 

Nice try thoughโ€ฆ. ๐Ÿ˜

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Re: In accordance with Australian business regulations, a confirmation step is required.


@kermit2023 wrote:

@davewil1964 wrote:

Just because one hits the buy-it-now button, doesnโ€™t automatically make it a confirmed purchase! 

 

Yes it does. That's what buy now means.

 

As mentioned, the cart is for dithering.

 

Conflating eBay with a B&M is, at best, a stretch.


Noโ€ฆ.itโ€ฆ.doesnโ€™t. 
buy it now actually means you DONโ€™T have to go through the auction wait time and you have an opportunity to buy it now,  and just because you hit that button, itโ€™s still NOT a sale until you complete checkout with payment. You still have options to not go through with the sale! 

Nice try thoughโ€ฆ. ๐Ÿ˜


All of my items have buy it now,  but none of them are auctions.

 

Nice try though...

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Re: In accordance with Australian business regulations, a confirmation step is required.


@kermit2023 wrote 


Itโ€™s the automatic payment bit that I find disturbingโ€ฆ.. because even thatโ€™s a two step process. First choose method of payment, then complete purchase via that payment method. 
I have PayPal automatically linked to my eBay account. Even with my automatic sign in enabled, I still need to verify that I want to make the purchase. 

Anyway, I hope the OP can come back to shed some light. 

 


Yes, I hope the auto payment was a glitch.

Buy it now does imply the person wants to buy it but any time I have used that tab, I have had to do another click to confirm purchase. That's the way it should be because I have been on plenty of other sites where there is a buy it now button which I often push simply to get a look at the actual postage costs & options. Then I can go ahead or not as I please. On none of them has it led to an automatic sale.

 

So whether we like it or not, a  lot of customers are used to that sort of process, where clicking on buy it now is not the final step. Having people click a confirmation is not a bad idea anyway, it should be in there. Less chance for errors then.

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Re: In accordance with Australian business regulations, a confirmation step is required.


@sugar249 wrote:

@kermit2023 wrote:

@davewil1964 wrote:

Just because one hits the buy-it-now button, doesnโ€™t automatically make it a confirmed purchase! 

 

Yes it does. That's what buy now means.

 

As mentioned, the cart is for dithering.

 

Conflating eBay with a B&M is, at best, a stretch.


Noโ€ฆ.itโ€ฆ.doesnโ€™t. 
buy it now actually means you DONโ€™T have to go through the auction wait time and you have an opportunity to buy it now,  and just because you hit that button, itโ€™s still NOT a sale until you complete checkout with payment. You still have options to not go through with the sale! 

Nice try thoughโ€ฆ. ๐Ÿ˜


All of my items have buy it now,  but none of them are auctions.

 

Nice try though...


Still doesnโ€™t mean itโ€™s a saleโ€ฆ. Itโ€™s only a sale when payment is made. 
Pressing that button does not automatically commit you to the purchase. Still two more processes to go through first.  Which brings us back to the OP  issue which just shouldnโ€™t have happened. 
But heyโ€ฆplease carry on as you were ๐Ÿ˜

 

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Re: In accordance with Australian business regulations, a confirmation step is required.

If the seller has immediate payment required, then the sale isn't complete until payment is made. If it's a regular buy it now, then when you hit the buy now button, you have committed to buy the item. A regular buy it now means the buyer can buy multiple items and then get combined postage on payment, if the seller offers that. 

It's not an issue for my buyers, because ebay has kindly forced me into immediate payment, even though I haven't ticked the box. A real pain for my buyers, because they have to pay for each item separately, and I then need to issue a refund of excess postage. 

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