Item I purchased is not at my click and collect location

[pecksterism]

I'm really puzzled by this and I'm stuck with what to do.

On 31 May I purchased an item which came from China with an estimated delivery date of 20 June.

I subsequently received messages from eBay saying that my item was ready to collect and I must collect it by 7 June.

On 6 June (today) I go to collect it from Hey Felix Front Desk HUBBED, and it's not there.

According to them, it arrived on 31 May but there is no record of it being collected.

They have no idea what to do other than contacting the courier.

But there is no courier.

According to eBay order details, my package is ready to collect.

If I click <Track Package> it tells me my order was sent on 30 May (timeline difference I assume) 

and that on 2024/06/05 12:28 Export Customs Declaration Completed CN.

So it left China, by air on 5th June.

As far as I can tell, I have to wait until after 20 June to lodge an order not received case.

Is that all I can do?

Help!

[pecksterism]

Thanks to everyone who replied.

My item finally arrived 2 days ago and I have just collected it.

It turns out that a lot of people have been having issues with eBay messaging going crazy lately.

I hadn't noticed but I got "Item ready to collect" messages from the very day I purchased the item.

I continued to get messages after the cut off date for collection  (7 June) .

Yesterday I even got a message from the seller - it seems an item not delivered case had been opened, although I didn't open it, I don't have any open cases, and the date for opening such cases would be 20 June!

Starting to wonder if Elon Musk has secretly bought eBay!

[cam-2793]

Good that you got your item😃.

In regards to the 'not delivered ' case, is it possible the click and collect point opened the case as they hadn't received it even though you had received notification that they had???

Thanks for coming back and letting us know the outcome.

[ptxtreme2000]

> I got "Item ready to collect" messages from the very day I purchased the item.

A year later, but I found this message thread when searching for the same problem I have.

A big failure rate with items not arriving at the HUBBED Click and Collect location despite messages saying they were delivered.

The last one a few weeks ago was like yours - tracking showing the item was delivered a mere 12 hours after I bought it at 1:00am that morning. The seller was surprised to hear of the Delivered status since he hadnt even packed it yet!

IMHO the whole Click and Collect system has huge bugs in it.

Fortunatly ebay has a good refund policy, but where, physically do these "Delivered" items even end up?

[kh-federico]

Hi ptxtreme2000,

Please note that this is an old post; feel free to start a new thread, as this one will be locked.

Thanks,

eBay moderation