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I cannot stress too strongly that you should contact eBay by requesting the Call Me Back option as has said.
The same stress is on what has said. eBay offer automatic options for the scenarios where straightforward buyer complaints can be dealt with (in a way which leave eBay able to offer buyers easy remedies but for which eBay doesn't - as a rule - have to pay, since the seller is then charged by eBay). But for anything where a "No, because [insert reason for denying claim] can stop those few (percentage-wise) instances of unsatisfactory/scam purchases, the automatic set-up is designed to make most buyers in that relatively small percentage give up.
If, however, you do take up the cudgels as has been suggested on this thread, and politely communicate with eBay in the way that's been suggested (phone call-back), you have a good chance of being refunded.
Assuming that all the information stated here (that it was a Chinese seller listing a faulty item deliberately in the Real Estate category) is correct - and from what I can see it is correct - then emphasise the following points when you speak to the eBay rep:
- The item is significantly not as described.
- It was evidently a scam listing and has since been ended due to an apparent error in the listing.
- It was apparently deliberately listed in the real estate category in order to perpetrate the fraud, preventing you from initiating a return and making a claim against the fraudulent seller.
- eBay ought - by allowing the fraudulent listing in a category which offers the seller a protection from claims, in which the item clearly should not have been listed - to bear responsibility here in having allowed an item to be listed in the real estate category when it contravened eBay policy to so list the item in question. (Be very polite when you mention this, though. You're negotiating with eBay, and this is never done effectively with a confrontational approach.)
- You request a full refund based on these facts.
Hmmm... I am reaosnably sure that if the category were not Real Estate at the time of your purchase, you would have been able to open a case. (Can anyone confirm?)
Was the item sent domestically? (Item location states it is in Australia, but of course seller is not in Australia. "Based in China, [the seller] has been an eBay member since 21 Mar, 2008." - I've removed the name as otherwise a moderator would!) If the item was not sent from Sydney, NSW, Australia, as the listing states, then you could add an additional point when speaking to eBay:
- Item location was falsely stated to be within Australia. Item was actually sent from China.
Other purchasers have experienced similar things to you. In the negative feedback for your seller:
Beware don’t trust!Fake items and defective.Seller tries to avoid a full refunds
Ware versendet ohne Verpackung, beschädigt, kein Umtausch
(Buyer is saying item was damaged on arrival and seller offered no replacement)
BUYERS BEWARE!!! Faulty goods and will try and get out of replacing AVOID!!!!!!!
Funktioniert nicht. Saugt überhaupt nicht.
(Buyer is saying item doesn't work properly at all.)
Does not work. It will unglue even from a cleaned and dryed surface.
Item received but not working 😕
Item was broken and unusable. Refund refused. Told me to ‘use it anyways’.
(The seller's reply to this feedback is actually hilarious in a black comedy sort of way.)
The item broke down instantly.
Wrong items- 2x RHS sent - not pair- Seller argued &wanted more money to replace
Received item damaged sent loads of messages and ages to respond never again
Keine gute funktion es ist das geld nicht wert
(Buyer is basically saying it's a non-functioning piece of rubbish.)
Falscher Artikel Bekommen , umtausch unmöglich keine komunikation möglich
(Buyer says that the wrong article was received and that the seller won't replace.)
And those are just the most recent negative feedbacks that talked about faulty items. The negs for non-arrival of goods also tells a similar tale.
