Item marked as 'Delivered' by Auspost but not received

freshy7
Community Member
I ordered an item from WA that was marked as posted on the 15th Aug. Tracking info as follows-

Received by Australia post
Wembley WA
Sat 15 Aug 2.28pm

Item processed at facility
Redbank Qld
Yesterday 10.49am

Onboard for delivery
Bundall Qld
Today 6.51am

Delivered
Southport Qld
Today 11.47am

Ordinarily I get notifications from the Auspost app when items are out for delivery and then delivered but today I didn't- I checked the app myself and saw it was out for delivery so my husband and I made a point of making sure we were listening out for the postie. You can hear anyone drive up or hear the bike postie and we heard neither. Just before 1pm I checked the tracking and it said delivered 11.47am. I checked outside and in our letterbox and nothing, so I checked the neighbours letterboxes and their front stoops (I'm in a block of 3 units and they aren't home during the day) and nothing. No one knocked and didn't hear anyone even pull up so I'm not sure delivery happened at my address.

I contacted the seller to confirm the address it was sent to and they said it was correct and I sent an enquiry to Aus post.

Just wondering what happens from here? Item was $30 if that means anything and was sent via regular post in one of those prepaid satchels I believe.

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Re: Item marked as 'Delivered' by Auspost but not received

freshy7
Community Member
So the seller contacted Auspost and pretty much said it was up to me to make a theft report to the police and thats it, they're denying any responsibility. Cops aren't really going to care about my $30 jacket missing from my letterbox and this has never happened before so I can't say its a pattern either. I'll keep the case number somewhere safe so if it happens again I can claim a pattern of missing parcels, fingers crossed that it turns up but otherwise I'm thinking this will be a loss.
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Re: Item marked as 'Delivered' by Auspost but not received

It must be very worrying, you would hate to think some one has walked off with it, chances are slim of that I would imagine, Australia Post aren't very helpful, gave me a runaround too. Let's just hope it turns up.
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Re: Item marked as 'Delivered' by Auspost but not received


@freshy7 wrote:

Cops aren't really going to care about my $30 jacket missing from my letterbox 

 


How on earth would a jacket fit into a letterbox ?????

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Re: Item marked as 'Delivered' by Auspost but not received

freshy7
Community Member
Haha it was a soft Lorna Jane one, folded they fit in the small prepaid satchels.
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Re: Item marked as 'Delivered' by Auspost but not received

Do you have a lock on your letterbox? I didn't until I heard something outside and saw kids from this street going through my letterbox, watched them go up the street checking every letterbox. They lived a couple of doors up from me. I bought this to the attention of the parents in a cordial way, and was shocked at the reaction, like "we can't watch them all day, and they don't mean any harm" so I surmised that they were probably told to do it, I had a similar situation when I lived in a block of flats, letterboxes out the front and the same couple of women came to chat at the very spot each day while the kids rifled the letterboxes. I had a post office box, so didn't use the letter box. It might be something to consider.

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Re: Item marked as 'Delivered' by Auspost but not received


@michellebartley wrote:
It must be very worrying, you would hate to think some one has walked off with it, chances are slim of that I would imagine, Australia Post aren't very helpful, gave me a runaround too. Let's just hope it turns up.

Maybe one of the neighbours swooped in like a bat and stole it.

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Re: Item marked as 'Delivered' by Auspost but not received

freshy7
Community Member
Nah the neighbours aren't home during the day on either side, its why I felt ok checking their stoops and letterboxes too in case it got dropped off at the wrong unit.
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Re: Item marked as 'Delivered' by Auspost but not received

Don't trust Australia post,my parcel says delivered it was not sent me, a picture of a doorway and a picture of someones cat was sent to me  by AUS post it was not my parcel because the sender was Kmart Burnie Tas for that parcel Mine was from the mainland how did my tracking number get on someone elses parcel did not have any of my information on the parcel,i too normaly get updates from AUS Post by tex and email of parcel delivery and did not get any for that parcel, the end result AUST Post did not help me they passed the buck to the sender i had proof sender sent to right address impossable to speak to anyone at the end of the day that was not my parcel they delivered and mine is in postal heaven with all the other lost parcels.

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Re: Item marked as 'Delivered' by Auspost but not received

I think it would be better for you to start your own thread *you would get more replies too).

If the seller is the seller for whom you left negative feedback though, the seller has worse than atrocious feedback, with many people not receiving their items, so I doubt it is AusPost's fault. Possibly a hijacked account, as they seemed to be fine before all the red dots started.

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Re: Item marked as 'Delivered' by Auspost but not received

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.

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