Item marked as delivered but never arrived

[craycrayshoelady]

Hi All 🙂 I purchased a handbag and it's been marked as delvered on Monday but it did not arrive with my Monday parcels. It's still not here yet. I called AusPost and they told me to tell the sender to call them. The seller told me she spoke with them and that I can do it. I called back, and of course because I don't have her personal details she needs to do it. Yet again, she's told me I need to do it. Just called AusPost and they said they can't. 

What rights do I have here if the seller won't open an enquiry? What should I say to her? I feel like she's trying to push this issue away... 

She posted via Prepaid satchel with tracking. It was a $120 handbag and I can't really afford to lose that money. 

[jannetebo]

I buy a lot of craft items online, receiving deliveries several times a week.  I noticed yesterday that one of my items is listed as delivered and it has not been delivered to me.  I have contacted the seller and will wait to proceed further until I hear back from them.  One thing is for sure, after reading this thread, I will make SURE ALL the sellers I deal with from now on, provide me with a physical address, if they won't I will take my business elsewhere, there is no shortage of honest sellers online.  Thankfully my purchase is not a large amount of money, but I can assure you if it was, I would be screaming blue bloody murder as well.    It really is incumbent on the seller to provide good customer service and exercise patience when dealing with such issues.  Bad reps are hard to shake.

[noaky6432_k2nxww]

Exactly the same situation here. Correct address but Auspost delivered to the wrong addess. Ebay conclusion was no refund required.!!