Item not as described

[buyingboxy62]

Received retro canister set in the post today, the largest canister arrived with a crack on the front left hand side 1/2 way down the canister & also a significant crack on the bottom..

Ive sent an email to the seller with photos & asked for a full refund.

How long should I wait for a response before opening a case with paypal?

[kopenhagen5]

Calling somone a shonky seller that will no doubt be out of pocket if indeed damaged in transit is a bit rich. What is there to work out?

JFYI, I wasn't saying this seller is shonky.

As redbook said, I was making a point to the OP not to jump because many sellers will offer to rectify before needing to open claim. In other words, most do the right thing.

As you said dylan, maybe a compromise can be met. 🙂

[davewil1964]

There certainly can be, just aslong as you specifically ask for there to be. Most things are fine to be sent without much worry of damage but ceramics, etc, need things like bubblewrap or boxes.

buyingboxy62, if you want a full refund, you should probably send the full set back by Registered Post. That way, it's back to square one.

Hardly square one. Both parties will be out postage costs.

[sprinklespowerpuff]

[quote mid="605021735"]

ALso from what I have read here (all the forum) there can never be enough packaging

[quote]  There

[sprinklespowerpuff]

Oops, didn't print my text for some reason. Re Dylan's reply - there certainly can be enough packaging. I have bought many pottery and ceramic items both here and USA in particular and have never had any issues with damage until very recently -only one - out of all the things I've bought. Have a look at my feedback to others.

[dylan11235813]

Oops, didn't print my text for some reason. Re Dylan's reply - there certainly can be enough packaging. I have bought many pottery and ceramic items both here and USA in particular and have never had any issues with damage until very recently -only one - out of all the things I've bought. Have a look at my feedback to others.

Well payel is not so great!!!  And safe!!!!! what makes paypal safe?

[davewil1964]

It's a lot safer than simply giving the seller money and relying on their honesty. Unless it's a pickup item, of course.

[dylan11235813]

the thing it is not

[thesoulyearns]

Hardly square one. Both parties will be out postage costs.

True, it's not square. The seller is infact the one that's worse off as they are down a damaged item or two. The buyer loses less than the seller.

Your and/or others option of reaching a private agreement is probably better, from a financial standpoint to both parties since it takes postage cost out of the equation. Fair point.

[davewil1964]

We'll have to agree to disagree. If nothing goes wrong there is no difference; it is only when things go awry and protection is needed that Paypal comes into it's own.

If items are sent using a compliant method, then sellers are protected from shonky buyers; and buyers are safe from shonky sellers. Assuming they both don't happen in the same transaction. In that case they deserve each other.

Have a look in AC. There is somebody there who got scammed out of over a grand paying a scammer by bank deposit. I reckon there's a fair chance that Paypal would have refunded them if they'd have paid that way. Because there is no way the item even existed, much less any chance of it being delivered.

[davewil1964]

My last was for dylan, not you, soul.

Another thing you might like to consider, dylan, is how many less sales you would make if buyers couldn't use Paypal. Enough to make up for the odd shonk, I'll warrant.