Paypal Dispute lost because Seller has proof of postage (sort of)

[gs2833]

Ok i lost a dispute on pay pal because the seller give paypal proof of postage

the value of the item wasn't a concern (under $40) for me, just the outcome of it.

paypal swiftly close my dispute because the seller using aus-post eparcel and provide tracking number which baffle me.

in my case the item went to a different suburb to where i live and according to paypal policy for proof of postage

https://www.paypal.com/au/webapps/mpp/security/sell-shippingrecommendations

"For Australia Post eParcel customers, a copy of the consignment information page which shows buyer's address and the online tracking code that can be used to confirm delivery"

The keyword is AND but this never provided by the seller - paypal just swiftly close the dispute - and favor the seller because he give the tracking code.... way to undermine your own policy

if you guys use eparcel before you will know that it has a tracking BUT it only show the suburb the item come from , transit and deliver to.

nowhere it show where the address item posted to and aus post wont give it out to you (privacy etc etc)

The seller can write the wrong address on it and still win paypal dispute

The seller can scam me(post to a relative near my area) and still win the dispute

I keep emailing paypal with my logic but never receive a respond

Regards

[foxette-in-sox]

You need to PHONE Paypal-have you done that yet?

[2106greencat]

As far as I know paypal will only find in the sellers favour IF the item was posted to the address YOU provided in the paypal checkout. I don't believe a seller can post to any old address and get protection. Anyone?????

[2106greencat]

Sorry Foxy - I too too long to type 😛

Waves as well :-x

[thecatspjs]

I am not sure that is the case.  In my experience, and consistent with paypal policy, a seller must provide not only proof of posting such as tracking number - but proof of addressee details too.

In the paypal investigation stage of a dispute resolution - the information that a seller provides regarding this is not provided to the buyer and is not viewable via the resolution centre.  So you could not really tell what proof the seller provided to paypal.

If your parcel was sent by e-parcel then the proof of addressee details would be a copy of the printed e-parcel label. The e-parcel system, including preparation and lodgement, requires that this label is printed via Australia Post e-parcel software program.

[thecatspjs]

I took tooooo long to type to.

Hey there greencat 🙂

[foxette-in-sox]

Sorry ladies,I don't teach hunt & peck typing BUT you could possibly convince me to learn shorthand typing 😄

(scratches head & wonders if anyone even knows what shorthand is anymore)

[kopenhagen5]

It's called shortcut.   (Betty on Hey Dad said so)    😄

OP, as foxette said, call PayPal.

[i-once-was-bump]

If your parcel was sent by e-parcel then the proof of addressee details would be a copy of the printed e-parcel label. The e-parcel system, including preparation and lodgement, requires that this label is printed via Australia Post e-parcel software program.

So there is no way the address can be changed after the label has been printed??

(Sorry but I have to ask because I don't use the service for sending items)

Any parcels I have received through the e-parcel system seem to have a printed address that could have a white printed sticker put over the Paypal address but you would have to be keen to get the correct size and print them out but who knows?

[thecatspjs]

Hey Bump -  unlike click and send, where you do have the choice to drop a parcel into the post box, you have to lodge e-parcels via a specified post office (and only some are able to accept and process them or via Aust Post pick up for larger volume businesses)