@pangatp wrote:
There you go with your comments you just confirm the loop hole the seller is using by supplying a non legit tracking number.
And if your a seller I would never purchase from you.
Its nice to have confirmation about this scam and others see that this could happen to them 😄
I understand it can be frustrating (to say the least) when you don't receive an item, and when the tracking information provided shows what can be considered an anomaly, but you're actually making a few presumptions here.
My intention to making this post is not to argue with you, it is to provide some further insight into how these cases are intended to work, and the possible reasons why the seller is (rightly or wrongly) not providing further assistance.
I'll start with actually opening a case.... I am a seller, and I will say that while I do know that for buyers opening a request is the simplest, easiest way to alert the seller to an issue and I tend to look past the method, on the flip side, for many sellers this is a new and less desirable form of communication. Many won't even see it as communication, but rather the equivalent of opening a PayPal dispute with no prior communication, something sellers are used to viewing as suspect action, to be perfectly honest. You can disagree with that take on it, but disagreeing with it won't change how a lot of sellers react to the notifcation that a request has been opened.
The next issue is the accusation of "non legit tracking number".
Here is what a seller needs to provide in order to have a request closed in their favour - I have highlighted the most relevant point.
If a buyer reports that an item hasn't been received
You're protected from losing a case if you send an item within your stated handling time and provide valid tracking information before you or the buyer asks us to step in and help.
Tracking information needs to include:
A delivery status of "delivered"
The date of delivery
The recipient's address
Proof of signature, for items with a total cost of $750 or more
This means that the seller has most likely provided valid proof to eBay that the tracking number is for a package that was addressed to the delivery address provided by you - the delivery status showing a different suburb is an Australia Post issue, not a seller issue.
If you consider that, then try to see this from the seller's perspective for a moment, from where they sit they have more than likely shipped the item to your address, can see it shows "delivered" on the tracking information, but then with no prior communication, a request is opened claiming non-receipt.
I believe you, but I can also see that you haven't given the seller very much to base belief on - you may not like to hear that, but I am just trying to be frank and hopefully help you get the best outcome if a situation like this ever occurs again.
