Item partly received.... What's reasonable

[wardy079]

I ordered some sheets about two weeks ago and they haven't arrived. I contacted the seller who tracked them down with the courier and I was advised that they would be delivered late this week early next week. I'm ok with this, annoyed, but whatever....

Then today I get a phone call from the courier who said that my package is sitting at a bus terminal in the next town waiting for me to pick it up. I'm annoyed at this because:
- I shop online so I don't have to drive to the next town
- the next town is 25 minutes away
- I have to pick it up today or tomorrow

I'm really annoyed, I understand it isn't really the sellers fault but I paid $15 for delivery to my door, now I have to drag my children (and my own arse) into the next town to pick the stupid parcel up.

I'm tempted not to pick it up and lodge a INR.

I know I'm grumpy but what would others do in this situation?

[***super_nova***]

i paid for this item on 22 May so needless to say I am pretty annoyed...... But who is at fault? Does the seller deserve a neutral? Or maybe a negative?

it depends on how they deal with the situation now.  If they cannot see the problem of sending different way then they had in the listing, then I would be furious and leave FB truthful to my feelings about the transaction.  If they apologise, and explain they were trying to cut costs and forgot to change their listing, and are trying to help you in this situation which past the original mistake is now fully the courier's fault.

[arnl7178]

He often told me he "couldn't get a driver". Pathetic service.

I personally think your seller is at fault here because they had on their listing that your item would be coming via AP and they sent it via courier (if you can call Patrick that).

Have you heard from the seller at all?

[kate399]

Highfields to Toowoomba 25 minutes? Must have a very slow car.

[wardy079]

So the seller has now gotten back to me and I think she's p*ssed at me but I don't care.  She said she will refund the whole amount if I accept the cancellation first.  That's the wrong way around isn't it?  She needs to refund first?

I asked her what she wanted done with the item at the us terminal and she said she doesn't care.

i also told her that I would not have purchased if I knew she was using a courier and that it s clearly listed that she uses AP.  She said that:

'The only reason I listed it as Australia post was because of the extra shipping time, if I list as a courier it advises that the shipping is 3 days - one of the ebay flaws'

that doesn't make sense to me.

do I tell her she needs to refund first?

[wardy079]

I'm out the back of Highfields thanks for asking..... Not that where I live is the point here

[arnl7178]

I don't know if she's meant to refund first, Wardy. Someone else will know for sure though.

[shypansy]

Wardy if the item is not received, then open a dispute, escalate and get your money back,  it is the sellers problem getting the parcel back and should not effect getting a prompt refund.

I do feel a little empathy for the seller, they probably did what others could easily do and try an alternative delivery option that has gone belly up, but they should have stated courier delivery, and found a reputable contractor.

As for the comment regarding the distance and your vehicle,  ignore it, it is not relevant. and it is Friday night 😐

[shypansy]

She should refund first as there is no way of knowing when, let alone if, she will get the parcel returned to her, the seller needs to chase it up.

[wardy079]

So tell her to refund me first before I agree to the cancellation?

[***super_nova***]

As Shypansy said, open PP dispute and get her to refund through it.

And put her on your BBL right now, to make sure she cannot buy anything from you.