@peterb0_15 wrote:
Yes I bought I macerator trading with a warranty of 12 months which failed after 18 months. There service was very good supplying the product but no interest in supplying the faulty part or a replacement. I feel a duty of care to warn people this product is far from reliable.
This depends entirely on the product itself, whether this is a reasonable expectation or not - how was it priced compared to other options, how was it advertised, where was it coming from etc etc etc.
Just to say in general, warranties are almost irrelevant when it comes to how long a product can be reasonably expected to last, unless it has a warranty well beyond the average for similar items (eg life-time warranty on products that often don't have one at all).
Extended warranties are a waste of money in the vast majority of cases, unless they provide the buyer with something above and beyond what consumer guarantees provide, which is rare - most of the time, they are just bribes up front to enforce consumer guarantees without too much argument, lol, so I guess worth it if you don't like having to enforce your rights. eg You buy a $2000 fridge with a 12 month warranty, retailer offers 3 year extended warranty and you refuse, that breaks down after 18 months (and presuming there was no misuse of the product). I can pretty much guarantee you'll still have a right to remedy (due to ACL) because it is reasonable to expect that fridge to last longer than 18 months without fault / defect.
