I too have been scammed. just to lett everyone know ebay is not to be believed in its money back guarantee for thetotal useless **bleep** that its marketed as.
The scammer who received my payment after trying to pay through paypal and being refused is REMOVED.
So when buyers are presented with an alternative to paypal dont pay knock back the item as ebay buyer protection is totally useless you will get a response like this from ebay.
This is about REMOVED that you have purchased by hiflowhiflow.
Here in eBay, if the buyer will not received the item beyond the Estimated Date of Delivery. Then the buyer has the option to file an Item Not Received Request for the system to automatically place the payment on hold. This gives the assurance to the buyers that they will be getting the money back if they have not received the item. That is why, it is best practice that the buyer to use Paypal in paying for the item. Once the buyer would use Paypal, eBay has the ability to place the funds on hold by the time the buyer would filed an Item Not Received Request. This gives eBay to have an authority to recoup the payment from the Paypal account of the seller. Any other payment method aside from Paypal is not covered with eBay Money Back Guarantee Program. Since we dont have any way to recoup the payment from the account of the seller.
As we have checked the order you have made, it shows that you have paid the item through Bank Transfer. Yes, you were able to file an Item Not Received Request. This gives the seller a notification to rectify the issue for you. However, eBay does not have the Bank details of the seller, thus we dont have any way to place the payment on hold. We have tried to close the case on your favor, but the system did not detect any Paypal account that is associated with the transaction. Thus the system cannot recoup the payment from the Bank account of the seller. With this being said, I'm afraid that the only option that we can do to get your money back is to contact directly the seller for the seller to manually refund the money back to your Bank account.
Unfortunately, this transaction doesn't meet the requirements for coverage under eBay Money Back Guarantee.
As a buyer, you can open a case with eBay Money Back Guarantee on eBay.com.au when all of the following are true:
• You're not suspended at the time of the purchase.
• You bought the item on eBay.com.au (or any of the other covered sites: eBay.com, eBay.ca, eBay.co.uk, eBay.de).
• You opened the case within 30 days of the item's delivery date / estimated delivery date.
• You paid with PayPal or a credit card, using eBay checkout.
• The item is not excluded from eBay Money Back Guarantee based on its category (like Motors or Real Estate).
• You didn't alter/repair the item (if you're claiming the item was faulty or broken).
• You haven't initiated another resolution process (like with your bank or credit card company).
As you can see, your case is not eligible because of you have paid the item Via Bank transfer. I know this seems like a long list of requirements, but without all these factors we can't provide the comprehensive coverage that our buyers need.
The best thing to do next is to contact your seller and ask them to resolve the problem.
1. Go to My eBay > Purchase history and find the item.
2. Under More actions, select Contact seller.
3. Describe your issue and click on Send
Here are some further options to help you resolve this:
- If you paid for this item via credit/debit card or bank transfer you may be eligible for payment protection directly from your bank or card provider. You may wish to contact them directly to find out what options they can offer you.
- If the seller doesn't resolve the problem, you may have rights and remedies available under Australian Consumer Law. For more information, please visit the Australian Competition & Consumer Commission (ACCC) website: http://www.accc.gov.au/.
- File a complaint with a group called econsumer.gov, a multinational effort set up to deal with cross-border incidents. You can submit a complaint at the following address: www.econsumer.gov.
- Consider contacting law enforcement. Please ask the investigating officer to contact us from this page: http://pages2.ebay.com.au/Law_enforcement.
I know that this wasn't the response you were hoping for, but I trust that this information is helpful.
Warm Regards,
Romeo B.
eBay AU Customer Service
So unless you want to loose your money or even consider trusting ebay money back guarrantee from ebay which you will get this sort of story. Its left up to you to chase themoney which is what scammers understand. And as ebay and paypal are brothers in arms you will always loose. Just hope this sends a message and has severly curtailed my ebay purchases.
