@bussosz wrote:
Having read posts relating to the non delivery of purchasesI am dissappointed that non delivery is becoming more prevealent not less.
One seller even talks about about shoplifting being the cause, which is rubbish.
I have been buying on ebay since 2004 and never had a non delivery till last year (2015). Already this year I have had two (2) non deliveries and my wife has had two.
This cannot be improved when ebay will not allow negative feedback after it enters dispute resolution. The seller just makes a refund when pressed with no penalty. Probably hoping the buyer will give up and leave it alone. Meanwhile the buyer has to start all over again to purchase the item which was probably never sent.
First, responding to the statment I have bolded... May I ask what makes you qualified to say that? The reason I ask, is you're making a blanket statement about the experiences of someone else, and I'm not sure what you're basing that on.
I get that you've experienced a couple of non-deliveries recently, and I presume you're not a shoplifter, but that has nothing to do with transactions between other sellers and buyers.
Second, I'd like to address the last paragraph, where you mention the sellers refunding you.
You can thank eBay for that. I don't get a high number of instances of non-delivery out of the many packages I send weekly, but I can assure you that I for one not only send every single order that is made, but if one does happen to go astray, I would prefer to send out replacements 99% of the time because A) it's what the buyer wants and B) because it's more economical. Yet, thanks to eBay's lack of foresight, and their stupid (stupid) request system that can result in very serious consequences for a seller if they don't resolve it, I instead refund 100% of the time, because there is no option at all for me to send out a replacement without risking those consequences. If a buyer contacts me directly rather than uses the request system, they can have whatever option they want, if they use the request system, they - via eBay's shoddy system - instantly rule out the option for replacement (which would be unlikely to arrive any faster than if they buy another item, just by the by).
If you truly believe the only reason a buyer wouldn't receive their item is because they seller didn't send it, I'm probably wasting my time here... but I hope you are in possession of enough logic and reason to consider that sometimes - just sometimes - Australia Post don't do their job, or there's a truck fire, or floods, or a bunch of mail gets stolen from one of their sorting centres, or any of the various other reasons mail can go astray... (just do a quick google, if you're so inclined, and you'll find plenty of information and news articles about AP truck fires, sorting centre theft, and the like).
