Not guaranteed

[wil2160]

 I purchased an item , it was just not deleivered, it was never sent. I have been trying for weeks to get my money back. But what I can't understand is why is it not covered by the money back guarantee , when that is one of the catergoies it states it should be covered for.

Very unhappy Ebay  - this is from your page below.

To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee.

eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. You'll get your money back. For all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below.

Frequently Asked QuestionsWhen does eBay Money Back Guarantee apply?

You're covered under eBay Money Back Guarantee when:

• You don't receive an item
• You receive an item that doesn't match its listing
• You receive an item that's broken or faulty

Our sellers normally work with buyers to quickly resolve any issues, but if you can't agree on a solution, you can ask us to step in and help. In most cases, you'll be covered by eBay Money Back Guarantee.

[enigmabear]

Not eBay here, just people like you, fellow buyers and sellers

eBay staff do not read here

You say the item was never sent so I can only assume the seller has told you this in a message?

What have you done so far to try to get your money back?, you say you have been trying for weeks

Did you open an official item not recieved dispute through eBay?

If so, did you go back and confirm it did not arrive at all after the given time frame?

How many weeks?

If it was too long ago to open an eBay dispute , did you try PayPal?

eBay side with the buyer 99% of the time, unless seller can prove delivery so it is very unusual for a buyer to lose if they followed the correct procedure

[collect247]

Like bear said have you opened a case for item not received?

You need to open a case it isn't going to do it by itself.

[*tippy*toes* · Accepted solution]

I expect you won't come back, but here goes anyway. Go to your purchase history and locate the item you bought. At the right of the item, click the drop down and then select that you didn't receive your item. Follow the prompts.

If it's been more than 30 days since the last estimated delivery date, you need to open a dispute in PayPal to get your money back. You are a buyer. You can be guaranteed of getting your money back. 

If you need to know how to open a dispute in PayPal, reply to this message and we will let you know.

If the seller is Chinese, you won't get a refund by sending them a message. Don't let them tell you they will send a replacement. It's a refund only. You can always rebuy later. Chinese sellers are reknown for stringing you along until the time has passed to get a refund. Open a dispute now and get a refund. You can always repay the seller if the item arrives (which is what most people do).

[springyzone]

You'll be spot on, tippy. They most likely won't return. They will be sitting back, awaiting a message from ebay.

I don't think everyone understands that these are messageboards. Maybe when people click into the section that says ebay community, there should be an introductory paragraph there that explains these are discussion or chat sites for members but if anyone has a personal query they will need to contact ebay.

[brerrabbit585]

I can understand they might think that in the answer centre but not for 'discussion boards - the ebay community'.

[wil2160]

Thanks everyone for the reply, I had been in contact with the buyer over several weeks requiring about the delay. I was getting the same answer its on the way, but the track slip said it never was received by the mail center. the email me saying they will refund me.

My issue was that when i logged a dispute, Ebay's response was that this item is not covered by the guarantee, which was the part the puzzled me . Hence my question why is that.

Thank you all the issue has now been resolved .

[lyndal1838]

What exactly was the item?

Not everything is covered by the MBG so if ebay says it was not covered then they cannot do anything to help you.

How did you pay?   If you did not use paypal then you cannot claim under the guarantee.

[sphinxsco2]

Ive had exactly the same problem and cannot get my money back. Ive tried everything and ebay just sends me running around on circles. Im very peed of with ebay

[repentatleisure1952]

" Ive tried everything"

Details?