Not happy with eBay responce

[dhufish05]

Hi there,

Several weeks ago I searched for some new car parts and ended up on eBay to buy 10 Holden window slide for a price of $36.00

I have a screen show of the eBay page I used, where by I hit the buy it now button and entered a contract to purchase through eBay.

I paid promptly and then found the item I bought reverted to 4 items and through contacting the seller they would not sell me the 10 items and then cancelled my order stating" not in stock".

i have rang eBay talking for 90 minutes only for them to say that there was a catalogue error and that I could be offered a loyalty voucher. Nothing happened.  I then chatted online with eBay only to be promised the same think and then also nothing.

I believe I have been falsely advertised by eBay with the listing and should have protections under Australian Consumer Law section 18

but yet nothing, no voucher or action to amend this by eBay.

I would like to talk to eBAy and resolve this issue but struggle to get anyone to take my complaint seriously.

i will email them directly but not sure if it will be actioned.

Does this sound normal?

regards Dhufish

[imastawka]

Definitely 4 (set) - with 9 sets available

Quantity was revised on 25th March at 11.24

[dhufish05]

What I see

[imastawka]

Click on 'see details' and what do you see?

[dhufish05]

My initial purchase was 17 March 2019 and paid straight away with paypal.

[enigmabear]

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Where to go to from here?  May be between when I found the item listed to when I decided to buy (only a few hours) the add was changed?  The eBay superviser did mention the add was changed/edited by the seller.

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That was what my reply re maybe the seller 'had sold some'  (in those few hours) was based on if  you went back via the cached page rather than the current,up to date listing at the point in time of purchase

Anyways, obviously I can't give you the answer you want to hear so I won't try to help any further 

[imastawka]

I clicked on your link again and got this -

So I see the confusion.

As far as I'm aware, people don't normally buy straight from there, they click on 'see details' for further info.

[dhufish05]

OK just tried that and it does open up to a listing with 4 items.  It also says, You bought the item and that the seller has updates this item you can view the Item I purchased.  This link also shows 4 items.  I hit the buy it now button on a page that stated 10 items though, different to the title on this listing.

[dhufish05]

Ok so others can see what I have used to purchase this item.  Now why does it do that and what to do about it.

When I purchased the item I did not look at the "see details" description as I way buying on Price per item from a search and being genuine Holden parts I went with it.

[kopenhagen5]

Ok so others can see what I have used to purchase this item.

No one else can see how you paid. Only you and the seller can.

[eol-products]

Ebay is bad for this and I have seen this many times. I cannot fathom why they use that title to describe those 2 listings as it does not match the quantity as both only offer 4. 

I did find the original listing for 10 but it was around $100.