on 07-07-2015 09:14 PM
I bought a top from a seller who charged $8.50 for postage. It arrived in a yellow A4 paper enveloe with a postage stamp of $1.60. I was disapointed and emailed the seller requestng a refund for the difference. She responded saying it was her policy to charge a flat rate of $8.50 and this was to encourage buyers to puchase more than one item and save on postage as she would combine postage on additional items. I replied saying I think its great you offer to combine postage however its a bit unfair to charge buyers buying only one item such a high rate when it arrived in an envelope with a $1.60 stamp! She responded again saying this was her policy and that I had agreed to the terms when bidding. Im not concerned about the money, its more the principle! As a seller myself I would never do this to another buyer! I always endeavour to do the right thing by paying for items immediately and charging whatever it actually costs to post items. Should I leave negative feedback and report her for overcharging or am I in the wrong due to her stating her 'policy'? I have tried to resolve this with her but am getting the 'its my policy' thing. Thanks!
08-07-2015 07:05 PM - edited 08-07-2015 07:09 PM
Hullooo, me again.....But, but...........for $8.50 postage
I would expect tracking. No tracking on $1.40 envelope. Not even SOD!
Yeah, yeah, I know it arrived, but just say it didn't?
Seller is charging enough for tracking
And how come the listing says 'standard postage'?
Isn't that excessive for standard postage?
08-07-2015 07:25 PM - edited 08-07-2015 07:26 PM
on 08-07-2015 11:55 PM
@imastawka wrote:
Hullooo, me again.....But, but...........for $8.50 postage
I would expect tracking. No tracking on $1.40 envelope. Not even SOD!
Yeah, yeah, I know it arrived, but just say it didn't?
Seller is charging enough for tracking
And how come the listing says 'standard postage'?
Isn't that excessive for standard postage?
Then you open an INR case and get your money back.
Spurious argument.
Buyer accepted that price for standard postage.
Ditto.
on 09-07-2015 11:12 AM
I had a similar thing happen recently but the seller contacted me and offered to refund the difference between what I paid and the actual postage cost. The seller said when she got to the PO they told her it would fit in an envelope and she had expected it to go in a more expensive pack.
I ended up telling her not to worry. In the end we were only talking a few dollars and as I said to her (not sure if she even realised it as she wasn't a big volume seller) she was paying ebay fees on postage as well.
My item arrived no problems & I think Aust Post is very reliable but my worry for small sellers is that if they have charged enough & then find it comes out cheaper, they would be better off to pay the extra for tracking just to cover themselves from unscrupulous buyers.
on 09-07-2015 10:35 PM
"Must be just me and the OP then"
Not just you imastawka at all, what is wrong with you all. I'm a seller for over 10 years and there is no way I would charge a cost of a satchel or box and put in a cheap envelope. Getta outta here!
Blatant postage profiting and against eBay policy. If you can send via a cheaper postage option than what you have listed, refund, simple.
on 09-07-2015 11:34 PM
@sherbetlemon63 wrote:"Must be just me and the OP then"
Not just you imastawka at all, what is wrong with you all. I'm a seller for over 10 years and there is no way I would charge a cost of a satchel or box and put in a cheap envelope. Getta outta here!
Blatant postage profiting and against eBay policy. If you can send via a cheaper postage option than what you have listed, refund, simple.
eBay don't care - they charge FVF on postage so still get their cut.
The bottom line -
If OP (or any buyer) gets what they ordered, undamaged, in a timely manner, for the price they were prepared to pay, they have no reason to complain.
on 10-07-2015 06:06 AM
@davewil1964 wrote:
eBay don't care - they charge FVF on postage so still get their cut.
The bottom line -
If OP (or any buyer) gets what they ordered, undamaged, in a timely manner, for the price they were prepared to pay, they have no reason to complain.
100% agree with davewil1964.
I bought a new seiko watch as a BIN, p&h was $30.Was sent in a AP cardboard box which cost $10.40 to send (had to sign for delivery) but because i bought this watch for half price compared to a local jeweler including the p&h, i was very happy. Same make, same model..
Also bought a brand new and sealed filter splitter for $10, p&h was $8 (total $18) when actual post stamps on padded bag was $2.80 but i saved $12 this way as they sell these for $30 each at a well known electronics store here.Same make, same model.
So in my books, if i can buy an item here for around half the price compared to shops including the added p&h cost, im a happy shopper and my savings are better in my pocket than anyone elses dont you think ?
on 10-07-2015 06:50 AM
In one way i agree with you, the amount for postage, you would think it would be sent SOD and or tracking, and on the other its just what the seller offers.
When i sold on ebay, my standard was tracking and SOD, with bubble wrap in a b1 box, just to make shure it could not get lost.
only once did i send a item out by regular letter, it freaked me out so much i never done it again.
10-07-2015 12:58 PM - edited 10-07-2015 01:00 PM
@sherbetlemon63 wrote:"Must be just me and the OP then"
Not just you imastawka at all, what is wrong with you all. I'm a seller for over 10 years and there is no way I would charge a cost of a satchel or box and put in a cheap envelope. Getta outta here!
Blatant postage profiting and against eBay policy. If you can send via a cheaper postage option than what you have listed, refund, simple.
It's like any other service-based industry. My landlord likes to complain to me all the time about the shonks who try to overcharge her for the work she wants done around the place - one gardener quotes $2000, another quotes $500. One company quotes $1500 for the installation of an AC, another one $1000, and you can bet the cost of the air-con is pretty much the same for both of them, and you can also bet you can only make an assumption about the quality of the work / service each one will provide (with perhaps being somewhat informed if there are customer reviews available somewhere). Point is, just because someone is charging more than someone else, it doesn't mean the more expensive one are "scammers".
There is no such thing as "postage profiting" IMO - well, there are exceptions, if I request (and pay for) an express service, and the seller uses standard then pockets the difference, then they have deliberately profited. As a seller, I am fully aware that when someone (professional or casual) sits down and decides how much they want to receive for a particular sale, they don't make any more or less than their total just because they put X amount in column A and Y amount in column B. That seller may well have decided to make $8.50 their flat rate for whatever reason (I use flat rate postage because it simplifies everything, I don't have to adjust, reinvoice, issue refunds, buyers know P&H costs up front, don't have to wait around, can get a good discount if they buy multiple items, and don't have to pay postage several times over as they would if I tried to incorporate a free post model), so perhaps knew full well the top could be posted for less, but lowered the price they asked for it by $6.00 to continue to streamline their model.
Like I said, I get why it leaves a bad impression, and if the seller came to the forum asking for advice, I would advise them to rethink their postage policy because it has the potential to give their customers a very bad impression, as we have witnessed, but that doesn't change the fact that you can't presume your impressions, presumptions etc based on what you do are correct or factual, or that it means the seller "ripped" someone off.
on 11-07-2015 09:18 PM
If the seller sent an envelope with $1.60 stamp she paid too much, it should have been $1.40.
