on 27-06-2015 04:12 PM
I recently asked for a return because the product was not performed as expected, the seller put this message in ebay return process. This is a valid way of posting it back? I won't have tracking or anything.
we are sorry for the inconvenience brought to you. In this case, will you kindly send the item back to us for full refund? Please put the
product into the old parcel we sent to you and write " return to sender" on the envelop then go to the local post office to post it back to us. In that way, you don't need to pay the postage for the delivery and it will be back to us . When you post it please let us know then the refund will be arranged for you soon. Thank you for your cooperation.
on 27-06-2015 04:37 PM
It's not quite legal even though it does go on.
You are correct though, you won't have any tracking therefore no proof of returning item. If item gets lost in mail etc you'll have no proof that you returned it.
Ask seller for a return postage label, stick it on the package and your local PO will scan it for you and give you a receipt as proof of return.
The seller may then decide it's cheaper/easier just to give you a refund and let you keep item.
If seller refuses just open an 'item not as described' dispute.
on 27-06-2015 04:38 PM
You have accepted the parcel and opened it. Either the sender or yourself are required to pay return postage. Australia Post is not going to ship the item back free of charge. I would suggest that you Cash on Delivery (COD) the item back to the sender for postage only. The sender will be charged the COD fee and return postage upon collection, the post office will also provide you with a paper record to prove that you returned the item.
on 27-06-2015 05:18 PM
on 27-06-2015 10:17 PM
It's not quite legal even though it does go on
Not so, a couple of years or more ago AP started offering a return to sender service for opened parcels, the postage is paid by the seller when they receive the parcel back. I do not know if any tracking or proof of postage is available for using the service, if there isn't then it would obviusly be unsuitable for returning a faulty item.
on 27-06-2015 10:45 PM
@phorum_junkie* wrote:It's not quite legal even though it does go on
Not so, a couple of years or more ago AP started offering a return to sender service for opened parcels, the postage is paid by the seller when they receive the parcel back. I do not know if any tracking or proof of postage is available for using the service, if there isn't then it would obviusly be unsuitable for returning a faulty item.
Do you know if that service is still around? It would mean buyers no longer have to fork out $$ for return defective products.
on 27-06-2015 10:52 PM
AP have a return parcel service for sellers, but you have to register
and it costs $95 per year
http://auspost.com.au/business-solutions/parcel-returns.html
on 28-06-2015 02:36 AM
The announcement of the RTS sender did not say anythig about it needing registration or any payment, as I said I doubt if it would be suitable for ebay and Paypal returns as you could not prove posting unless it gets a new tracking number and the sender gets an AP docket.
on 11-02-2018 01:51 PM
"Either... is" not "either... are".
11-02-2018 02:06 PM - edited 11-02-2018 02:09 PM