Product recalls

[2611geoff]

Hi, I purchased an item that is subject to a recall on electrical safety issues.

Ebay emailed this to me.

Hello 2611geoff,

We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled or pose a safety hazard. We recommend that you stop using this product. If you have questions about the item(s), please reach out to the seller or the manufacturer. Item details are listed below. 

This item has been recalled for safety reasons. To learn more about the recall affecting this product, please visit the website at: https://www.gov.uk/product-safety-alerts-reports-recalls/product-safety-report-vevor-laser-engraving...

If you have any problems, we recommend that you contact your payment provider (PayPal) to dispute the charge.
Item details: 355675484200 

Ebay posted this on the listing.

This product was purchased 10/09/2024 and would seem to be past any right to dispute and claim a refund.

Since I was only made aware of this recall today, am I eligible for a refund?

Any help appreciated.



eBay Document ID: 149846472003

[padi*0409]

eBay have said the product MAY have been recalled, and have said to you to contact the seller (good luck with that if you dealt with a Chinese seller........)

They have also said to contact Paypal, so that is who you need to deal with.

Be aware that Paypal now requires you to pay for the return postage if you have to send the item back to China.

Is your item exactly the same as the one mentioned in the recall ?

[2611geoff]

Hi padi, thanks for your reply.

The item is the same model as the recalled one, Ebay put a stop on the seller's listing, and I am waiting for a reply from the seller.

Although made in China the item was purchased and shipped by an Australian seller.

Tomorrow I will phone PayPal and see what they have to say.
Best regards

[lezned-toycollector]

You do understand that we're in Australia, right? That link you put up is for UK (haven't looked at it - just recognise a UK URL when I see it)

Has it been recalled in Australia?

[2611geoff]

Thanks for your reply.

40 Celsius in December, yup I do understand.

Ebay Australia, not the UK emailed me about the recall.
If the item has an electrical fault, I want to know about it.

Regards.

[rita8341]

I got the exact same message so I mailed the product back to the seller. The seller wasn’t answering any of my questions so I asked Ebay to step in. I now have an email saying that the case is closed and I will not be getting a refund. I don’t have a refund for $126 And I don’t have the item either. I’ve been trying to contact Ebay but I’m not having any luck. I’ve tried every avenue through the computer generated BS. I’m requesting an agent but then I get a message saying “something went wrong”  I am **bleep** off to the max. 

[rita8341]

Yes I have a Chinese seller however they are in Australia not in China. I received a message saying the product has been recalled and I have to return it to the seller.  They have my product which I returned and they have my money. I have nothing. I have appealed the case because Ebay told me I was not getting a refund. 

[lezned-toycollector]

If they are located in Australia, how exactly do you know they are Chinese? Have you met them, or enquired about their lineage?

If they are registered in China, there's a 99.9999999999999% chance they're in China. What makes you think they are in Australia?

[davewil1964]

That would be because you didn't open a relevant case.

The $126 lesson is to follow eBay procedures when dealing on the eBay site.

[2611geoff]

Hi rita8341.

I got in touch with the seller of the Chinese product in Australia and they passed on my request to the Chinese seller.

The Chinese seller got in touch with me and made a refund offer I could not refuse and told me to keep the product.
Do not take any notice of Ebay's knockback, that's just step one.
I suggest you phone Ebay and insist on a refund---the product has been recalled!!!
Always be polite, but let them know that you will lodge a complaint with the Ombudsman.

I wish you the best.