Product recalls

[2611geoff]

Hi, I purchased an item that is subject to a recall on electrical safety issues.

Ebay emailed this to me.

Hello 2611geoff,

We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled or pose a safety hazard. We recommend that you stop using this product. If you have questions about the item(s), please reach out to the seller or the manufacturer. Item details are listed below. 

This item has been recalled for safety reasons. To learn more about the recall affecting this product, please visit the website at: https://www.gov.uk/product-safety-alerts-reports-recalls/product-safety-report-vevor-laser-engraving...

If you have any problems, we recommend that you contact your payment provider (PayPal) to dispute the charge.
Item details: 355675484200 

Ebay posted this on the listing.

This product was purchased 10/09/2024 and would seem to be past any right to dispute and claim a refund.

Since I was only made aware of this recall today, am I eligible for a refund?

Any help appreciated.



eBay Document ID: 149846472003

[padi*0409]

eBay have said the product MAY have been recalled, and have said to you to contact the seller (good luck with that if you dealt with a Chinese seller........)

They have also said to contact Paypal, so that is who you need to deal with.

Be aware that Paypal now requires you to pay for the return postage if you have to send the item back to China.

Is your item exactly the same as the one mentioned in the recall ?

[2611geoff]

Hi padi, thanks for your reply.

The item is the same model as the recalled one, Ebay put a stop on the seller's listing, and I am waiting for a reply from the seller.

Although made in China the item was purchased and shipped by an Australian seller.

Tomorrow I will phone PayPal and see what they have to say.
Best regards

[lezned-toycollector]

You do understand that we're in Australia, right? That link you put up is for UK (haven't looked at it - just recognise a UK URL when I see it)

Has it been recalled in Australia?

[2611geoff]

Thanks for your reply.

40 Celsius in December, yup I do understand.

Ebay Australia, not the UK emailed me about the recall.
If the item has an electrical fault, I want to know about it.

Regards.