Question About a Return for NAD

[i-love-my-sheep]

 My husband bought a t-shirt last week from a seller in NSW, via an auction. It arrived today. The auction was for size XXL and the one that arrived would be too small for a 5yo kid. I sent the seller a polite email saying there was an issue and that I would like to return it. I did point out that I would prefer to do it amicably, rather than going down the dispute route as I didn't want him to get a defect.

How long should I wait until opening a dispute if I don't hear back from him? I'm not suggesting for a minute that I should jump in now and do it, but I'm wondering what a reasonable time frame would be? I really hope I don't have to go down the dispute route as I don't want to give anyone a defect, but if I have to I will.

[cq_tech]

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@opmania wrote:

how do you refund as a payment ?

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Very simple; you select the Send Money tab, enter the email address and amount, then make sure you click on the "Family or friends" radio button so there are no fees payable, and that's it. In answer to your other question about leaving a DSR star blank, if you do so, it doesn't count at all and is ignored.

[kopenhagen5]

Opmania, it doesn't count as anything if left blank.

Only begins to count if you select 1 out of 5 stars.

(edit, just saw cq answered that also, maybe I need glasses)

[i-love-my-sheep]

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@cq_tech wrote:

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@opmania wrote:

how do you refund as a payment ?

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Very simple; you select the Send Money tab, enter the email address and amount, then make sure you click on the "Family or friends" radio button so there are no fees payable, and that's it. In answer to your other question about leaving a DSR star blank, if you do so, it doesn't count at all and is ignored.

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Frankly, I think it's the sensible way to refund if you know your buyer isn't dodgy. Beats getting a defect! There is still the risk that a buyer could open a dispute and get refunded a second time, that's why I said about the dodgy buyers.