Received sandals that are not the size listed

[egglesdtp]

Yesterday I received a pair of sandals I had bought that were listed as a size 8/6.5UK. As soon as I unwrapped them, I saw straight away they were larger than I was expecting, and upon furter investigation discovered they were in fact a size 9, which was marked on the inside of the strap.

I emailed the seller and this was her response:

I am sorry but this is the description I went by that was on the box. If the shoes are unworn you can return them at you own expense and I will refund the price you paid for the shoes only.

SHE made the mistake, so why should I have to pay for return postage AND original postage?

Where do I stand with this?

.

[wilk1149]

I believe they are well within their rights to expect this off you. I may be wrong and if so it will be pointed out. This unfortunately is one of the drawbacks of buying online. Totally sucks as you the buyer just end up spending money for nothing. I guess it could be worse as some sellers have a restocking fee too. Do you know any one with big feet that you can give them to for Christmas

[bettyboopsadaisy]

I would write another email to the seller saying something like you would happily pay the postage for return and accept her terms of the refund, if it had been YOUR mistake. However, since it was HER mistake, you expect the refund to include postage. If you don't resolve the problem that way, I would open a PayPal / Ebay case against her.

If she knows PayPal /ebay policy, she will realise the 'game is up' and she should then agree to a full sale price + postage refund.

If you have to proceed to opening a case, I am confident she will be forced to make a full refund by either PayPal or ebay.

Its always better though to try and resolve the problem, without involving either PayPal or ebay, IMO !!

[cmcoins2000]

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@wilk1149 wrote:
 Do you know any one with big feet that you can give them to for Christmas

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Well, I am almost taking this an an offence (tongue firmly in left cheek).

Given I wear a very small size 10.

[wilk1149]

In most footwear I'm a 10.5 or 11 but in moccasins I need a 13 the biggest they make and the hardest to find. I'm still waiting to here back from a shop that I ordered them in over a month ago now

[phorum_junkie*]

If the size on the shoe is wrong who cares what is on the box. If you go down the Paypal dispute route then you will have to pay for the return,tracked postage but you will get your full initial payment back. Of course as sizes vary so much it is a bit of a risk buying shoes especially if actual measurements are not provided. If it will cost more than you think it is worth returning them by trackable means then it may be more economic to resell them yourself with the correct size and measurements, to the point feedback saying wrong size sent and only partial refund offered may help them decide to do the right thing.. 

[springyzone]

It would be infuriating. The seller should have checked the shoes that were in the box before listing them. Basic.

I was once in the situation where I bought a second hand pair of shoes, listed as unworn, and when they arrived I noticed one shoe was a good fit and the other was quite a bit too big.

On checking, I found the shoes were different sizes, one an 8 and the other a 9!

I emailed the seller to let her know and she apologised, said she had picked them up at a sale and hadn't realised. She gave me money & postage back and said I could keept he shoes as they were no good to her. They were no good to me either so i ended up tossing them. I gave her excellent feedback though and I would not have if I had ended up out of pocket by someone else's mistake.

[black*poppy]

If you purchased after Nov 1st, then you can open a dispute thru ebay and she should have to pay return postage for NAD. If you go thru paypal you will be told to pay return postage. Try ebay first.

[jensmanchester-australia]

Each time I hear of situations like this where sellers will not accept responsibility for their errors it just reinforces why ebay have introduced the ebay money back guarantee policy.

As mentioned before if they were purchased after the 1st of November open a claim through ebay and the seller will be responsible for all postage costs.

If purchased prior to the 1st of November then open a claim through Paypal but unfortunately you will most likely be responsible for the return postage costs.

[black*poppy]

So true. As a seller I wouldn't have hesitated to offer return post. Mistakes do happen. Sellers like the one descibed in the OP have caused this horrid money back guarantee that encourages untrue NAD claims and carp defect system that could ruin the rest of us.