I made a purchse using a voucher ("CGIFT20") on November 9. I got a number of errors on my laptop during the purchase, so attempted on my phone. I got some errors on my phone too, but persisted. The purchase finally went through but my PayPal and credit card was debited the full amount (no discount applied). So I quickly sent a message to the vendor to ask to cancel the order or refund the 20%. I got a response saying they had spoken to ebay and ebay said the were aware of the problems and to call the 1800 number.
I did that on November 11 and the phone support staff member was very re-assuring that he would raise a refund request and dont cancel the order, I would be refunded the 20% without a doubt. The refund would be 10-15 days.
The refund never came. I called again in 10 days to check. I was then told 10-15 business days, and to call again if it didnt come then. Ok, no problem.
After 16 business days I called again and was told it was a busy time and it could be another 5 or 10 business days, but dont worry,I definately would be getting the refund. I was told the matter is with the marketing team and the staff member would contact them to get me some details. I didnt get any further details.
A week later I called again and was told by the operator they are not sure what is happening but I will get the refund. Again I was told the matter is with the marketing team and the staff member would contact them to get me some details. Again I didnt get any follow up response. I called weekly after that to the same response of "not sure", and cant get a response from Marketing.
I've dropped frequency of may calls to ebay back to monthly now, but I have little hope. I should have just pushed the vendor to cancel the order, and waited for another bargain to pop up.
Here we are on the 2nd Feb and still no sign of a refund. Anyone have any idea how long this process can take?
Is there actually a chance I'll get my refund?
