Returning an item

[lizzie1945]

In May I purchased  a product from USA , it was advertised as a pack of 2 items.

i received only  1 item

i contacted the seller who did not respond, requesting the additional item I had purchased in good faith.

i then contacted E Bay who requested I return the item to the seller. This I did, paying the postage from Australia.

e Bay now advises the return is closed, as of 07/11

i am yet to receive either a replacement or a refund to my Pay Pal account.

i am unable to discover as to how to contact E Ba

any ideas?

Elizabeth

[padi*0409]

Here's a link to contact eBay, phone them or (preferably get them to call you back, you tend to get a more knowledgeable rep that way), if the first CS rep doesn't help you ask to speak to a supervisor.

https://ocsnext.ebay.com.au/ocs/cusr?query=1485