Security Code = Absolute bar to contacting sellers. Is there an alternative?

[c290567]

I have been trying to contact a seller with a friendly message about an item they are selling that is fake.  However, Ebay's marvellous security feature (security code) is too smart for itself and refuses to recognise the security codes I type in.  Is there an alternative way to contact a seller?

[*crikey*mate*]

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@wgtnbloke wrote:

Thanks but I never leave anything to last minute If it wasn't for the last minute, I'd never get anything done.

- how can you open a case, go to the resolution centre, either in eBay or, if you payed by PayPal, then go to PayPal.

when with Ebays own changed "estimated time of arrival being too short for Intl " they're just an estimate, they don't override the 45 days that PayPal gives you to raise a claim. Think about it, eBay cannot control the speed at which the seller posts or the speed (and accuracy) at which the postal service operates. It's just eBay sense of humour and crazy algorithym.

& another seller is actually pointing that out in his shipping times info, irrelevant, an individual seller's T&C do not override law or eBay/PayPal policy

That Ebays Self mposed restricted dealines ... I think you are confusing what eBay considers to be helpful information and a general guide with reality and fact.

& I'm correct - go & read new terms & conditions update notifications page - its right there where?-

do you want me to cut n paste it, yes plsease. or at least a link

along with another upstanding traders warning of Ebays self-imposed restrictions making it impossible re unrealistic time frame to open a claim, yes please, but only if this doesn't cause you to infringe any eBay policies.

they changed the rulles late October - go see , where? Could you please show me?

Like a Good Jurno - I do my homework before staing a fact & Ebay have brought these changes in to lessen their workload,at the very least, A good journo usually has proof to substantiate their assertions, could you please show me yours?

You can't consolidate & use a Freight forwarder , to export , given processing times for Internal,to other parts of the world (& they **bleep** Well Know It! ) Huh?

Still happy - looking at $500 NZ OF PAPERWEIGHT !  😞

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[*crikey*mate*]

wgtnbloke:

I just looked at the item you have mentioned at the bottom of your last post, The Chevy Camshaft.

The listing says that it ended on October 30, 2013.

and that they accept PayPal.

May I ask when you attempted to raise a dipute?

If the above facts are correct, then here is how this situation needed to be handled.

You have 45 days from date of purchase to raise a PayPal claim (that's in their T&C, and from memory they include this in your purchase email)

So what this means is for an international purchase, at about the 30 to 35 day mark, contact the seller and let them know the item has not yet arrived (if it hasn't)

Then, regardless of what the seller says, if rthe item is still not in your posession by day 35 to 40, you need to raise a claim with PayPal for Item Not Received.

If the item does turn up before the claim is resolved, then you can change it to Significantly Not As Described, if this is the case.

..............................

I suspect, that where you have hit the brick wall, is that you

a) did not initiate such action within the 45 days (ie by approx Nov 14, 2013)

b) did not attempt to leave feedback within the 60 day time limit, so approx December 30.

If you have paid by PayPal, that is where the disputes need to be raised, noit with eBay (which will redirect you to PayPal anyway) eBay do not issue the refund, (not sure how the eBay Buyer protection works on the US site apart from it is backed by PayPal, but on the au site, there IS NO SUCH THING - If you are logged in to eBay au when you purchase from overseas, there is no eBay Buyer Protection, you have to go through PayPal.this is found in the site map and policies.)

I think it is your unfamiliarity with eBay and OPayPal policy that has caused this issue.

They do provide all of the ionformation, it is up to you to read it like you said you did when you joined.

I really believe that you are blaming the wrong entity here, the fault really does seem to be yours.

If the relevant features don't appear to be working ie accessing resolution services, in future, give eBay Customer Swervice a call (top right hand corner of most pages) if relevant, or PayPal - number is on their site,

Best of luck with future eBay trading,

just remember the magic 45 day deadline and the 60 day one for feedback and come here for help (if you need it) before those deadlines pass.

[lyndal1838]

Thanks for your rather rude reply.

A few links to to new/updated policies would be appreciated as I have not found any such restrictions.  I can still open a dispute within 45 days and leave feedback for 60 days.

Have you considered that your seller may be able to prevent you opening a dispute because he can prove to payals satisfaction that he has delivered the goods to the freight forwarder that you nominated as the delivery address.

There has to be some trade off for circumventing the sellers rather high International delivery charges.

[silversterio2]

I think wgtnbloke ( registered in New Zealand) is referring to the US ebay Buyer Protection Policy

http://pages.ebay.com/help/policies/buyer-protection.html

and not  the AU Paypal Protection Policy

[patchoo78]

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@c290567 wrote:

I have been trying to contact a seller with a friendly message about an item they are selling that is fake.  However, Ebay's marvellous security feature (security code) is too smart for itself and refuses to recognise the security codes I type in.  Is there an alternative way to contact a seller?

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Have you actually bought the item, or are you just informing the seller? If you don't have a transaction with the seller, the captcha code is pretty standard procedure. Even if you do get though, the seller probably knows that the item is fake and most likely doesn't care so they are unlikey to reply to you even if your message does get though..

If you are concerned that an item a seller is seiing is fake then you need to report  the item to ebay, even that won't do much because you can't just go accusing sellers of selling fake items with no proof as you could just be a rival seller.

[ajarnjenny]

Crikey said;

'eBay Customer Swervice '

I am pretty sure the pun was unintentional, but I am laughing anyway.

[wgtnbloke]

Correct & Thanks for no condeming assuming Patronization, ex the Lady & 2 posts up (theres always awise-guy with revisionist crystal ball, who can see and/or assumes the buyer with over 5 decades of import & export experience professionally, could be Right & knows what hes talking about. - but fairly typical of axe-to-grind web sorums from what i've seen of them (& very causiously backed out of )

correct & its for USA Ebays altered goal-post end of late Oct which caught me out nicely (nice of them to send out a form-letter important email update.

At a breif glance i can't find the paragraphs highlighted to yellow/cameo , but it was : to local, you know have ex # of days now & for Intl we're reducing claim time to our "Pie in Sky" geusatimated arrival times & we'll restrict you on that,reducing in to open a case etc, form 30 days,after a certain date bought late in October dropping down to 30 days gestimated Intl ex USA arrival times.

For the other lady further up: i didn't appreciate thequip about avoiding USPS's rip-off intl parcel prices, Smart business men use whats been set-up (by NZ Post as a freight-forwarder,to fill their back-fill cargo cages back to new zealand.

although input appreciated the veiled PA's against the situation & me is bordering on condescending.

Been a member of Feebay since 2003 & Professionally Manufactering & Exporting & Importing from USA since early '70's & I know more than many customs clearance agents etc, so don't make unsubstanciated digs at what i know, but you/some obviously don't.

Ebay haven't allowed for time on water & customs clearance etc,when delivered to a USA based freight forwarder

& The Trader Who Posted the same conserns up, was HELPING his potential new buyers of the pitfulls of buying , not adding to his T & C ! - funny how many have a jaundiced eye, so ready to assume & take the trolling negative angle on something the actual postee might just know a bit more about than they do, when its parts of their livelyhood,i should've known better,

but i'm STILL  right !....Ebay haven't factored in time on the water or/via an Intl Buy using a USA Address & If one of the postees would like to put $ where mouth is THEY can subsidize my shipments sent dearer & less convenient USPS. - fair call ?

heres some of the info that i stumbled on : the other notification,that i'm sure was with it (usa ebay) seems to have dissappeared

"

Opening a case

• If you haven't received an item: You can open a case after the estimated delivery date has passed. You must open a case within 30 days of the estimated delivery date.

• If you received an item and it doesn't match the seller's description: You can open a case no later than 30 days after the actual (or latest estimated) delivery date.

If no estimated delivery date is available, we consider the latest estimated delivery date to be 7 days from the payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries...." 

HELLO Ebay - Do you Think You Can Speed up Intl & Local before Intl Delivery times by reducing the time of delivery that only god would know,to make your claims processing too restriced ? thats Autocratic Arrogance (& I've told them that ..." Oh thats something we hadn't thought of " - We you aren't a seasoned pro with hands-on experience after ging your business school letters an airing.

Now wait for some X-spurt to come in say I've got it all wrong ...

Remember,its not a Kangeroo court. 😛

[wgtnbloke]

IMPORTANT INFORMATION:

ALL BUYERS:

ESTIMATED DELIVERY DATES GIVEN BY EBAY IN THESE LISTINGS ARE INACCURATE!  PLEASE DO NOT BASE YOUR PURCHASE ON EBAY'S ESTIMATED TIME OF DELIVERY.   THEY DO NOT FACTOR IN WEEKENDS, HOLIDAYS, HANDLING TIME, ECHECKS, TYPE OF SERVICE, ETC...

enough said

[davewil1964]

I think the point you are missing, in amongst all your expertise, is that the point of delivery as far as eBay and the seller are concerned, is your freight forwarder, not NZ.

If you choose to get your items shipped that way, then that is a risk you take.

[amasa1845]

Hi my name is Amanda and I like to buy makeup staff bag cosmetic