@springyzone wrote:
@ra157 wrote:
On 26 Dec 2018, I got a nice auction win on a mini-monocular. I paid for it on Paypal. The seller then immediately caneclled the order on Paypal and refunded my money. I sent a message to the seller asking why, and I got no response. I then complained to Ebay.
Ebay advised that the auction was cancelled at PayPal, and that I should not worry about the extremely annoying "Unpaid Item" that is still listed against the item in My Ebay Summary
I just left a Negative rating.
As per my previous thread of very similar title, I am of the opinion that Ebay should ban sellers that engage in such a practice for life.
Regards,
Renato
You say that bargains depend on goodwill.
Yes, that part is true, but it is also true of every other sale on ebay. The seller depends on the goodwill of the buyer to pay & the buyer depends on the goodwill of the seller to have a 100% accurate ad & to send the item off.
Do you mean that life isn't always fair? It certainly isn't.
You say that sellers who cancel an order should be banned.
I agree that sellers who cancel orders-it is not a good look.
But at the same time, ebay isn't in a position to enforce buyers to pay or sellers to post. And they also have to allow for the occasional problems & mistakes.
I would imagine the main problem on ebay with cancellations is not actually with bargains. It would be with some of their big sellers, their sellers with shops etc, who sell stuff then find they are out of stock in that line, or who are relying on drop shipping etc
Occasionally we do hear from people where they feel let down by a new seller who maybe didn't understand ebay so well, not selling at eg 99c. Sure, ebay could ban them, I suppose. But as I said, they aren't the major problem with cancellations-it will be the shops.
And ebay can't afford to ban & block every shop that has ever cancelled an item. Several of those shops would be sellers in the hundreds of thousands of sales range. You think ebay is going to ban them? Pigs might fly.
For the record, I buy from several online sites. Occasionally I have ordered something, only to have the parcel arrive and find on the invoice that such & such was not available & I have been refunded, so I may only have 2 out of 3 items etc
It doesn't happen often, but it has happened with about 2 or 3 different sites.
The main thing that will count with buyers is how often it happens. If it happens every second sale, you'd get frustrated. But consumers will put up with it occasionally. I have never had it happen to me on ebay. In the early days I did have a few purchases where I paid & I got nothing, no parcel & no replies & no refund. I was robbed, in other words.
I know you're disappointed but believe me, getting a refund beats that experience hands down. Ebay at least protects you that way now.
Thanks for your well thought out perspective.
What is missing though is the question of the penalty to act as a deterrence for the small number of times it happens. I don't see an effective one existing at the moment.
A life-time ban to an individual seems pretty reasonable to me.
To the big shops that you mention being culprits on occasion, well a month, two month or three month ban will most probably cause them sufficient financial loss to act as a deterrent, the total value of which will be far greater than the individual's life time ban.
If left to fester, the problem will only get worse.
Regards,
Renato
