eBay

camerohon0 · ‎07-06-2017

Hi, I must say as a first time Ebay buyer i'm having a very negative experience.

I ordered a book with standard Australia post ($7.95) on May 31 2017, they said it will be shipped within 2 - 3 business days.

It's been already a week and the seller still has not shipped my item.

I have contacted the seller who lives in the same city as me asking if there is a problem and why is the shipping taking so long, and I have so far received no response within the past 24 hours.

It shouldn't take a month to ship and Item from Sydney to Sydney. I had another item from Melbourne that got sent within a few days and arrived to my place today from another store, so I think this seller is a fraud.

It took them very quick to do the transaction. But I have so far not heard anything back. The seller is using "Ebay Money Back Guarantee" but it's hard for me to do this.

I have tried going to Ebay Help and reporting that my Item is missing or not yet received, but Ebay is pretty much blocking me from doing this, as it says "Looks like the Item has already been sent and is on its way, due date June 25th". Um no it isn't because it hasn't even been shipped yet!!!! That means I can't process a refund request until the item arrives? **bleep**?
I also have tried asking the seller to cancel the order as i'm dissatisfied with how they are handling the postage but I have once again not heard anything back from them within the past 24 hours.

Come on Ebay this is hopeless you need to do more if you want to be serious about cracking down on dodgy sellers and have better support options for people who get scammed !

janeababe · ‎21-06-2017

@imastawka wrote:
And thanks to the fast-fingered red dot, the seller will prob be uncooperative.

They now have nothing to lose.

Looks like the seller has had it removed.....

this guy will be lucky if he gets an empty shoe box, let alone the book he ordered!!

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imastawka · ‎22-06-2017

Would have been easy enough to get it removed.

It was left a week after payment and the seller's handling time is 20 days.

springyzone · ‎22-06-2017

@camerohon0 wrote:
Hi I have an item I purchased on Ebay within australia on May 31 2017. it is now June 21 2017 and it hasn't arrived yet.
When I contacted the seller they said it should arrive by June 9th
It has so far not arrived yet.
I found out it has a tracking number, when I look it up I was shocked to see that it hasn't even been scanned and didn't even leave the post office yet, so it's just been sitting there for weeks, this whole time! However, the seller took my money + payed standrd Australia Post shipping ($7.95) which I know shouldn't take this long.
The item order date has changed to June 26th (originally June 25th) but I know that won't show up in time because there is a weekend delay when AU Post ships parcels.
I have come to think the seller is very untrustworthy as they sent an email saying it's shipped when the item in fact was not.
Ebay has been very unhelpful when i'm trying to dispute the item with a seller, If I choose "I didn't receive it" I get this error message,
"We're sorry there's an issue with this purchase. Unfortunately, PayPal reports that we can't open a case for this item. You can try to work out this problem by contacting the seller"

However, paypal have helped me before and they are known about the seller who I bought from. They said make sure you get back in touch with the seller first before they can do anything but I have not gotten back from the seller at all as they are very unresponsive and lack communication.
I think this will be the last time I buy off Ebay. This is so broken!

This company you bought from-they are not scammers.

Your item will arrive.

The company is just very slow. They seem to get their books from overseas (which takes about 3 weeks) then post them onto you.

You'll probably get your book closer to the end of this month or early next.

davewil1964 · ‎22-06-2017

The seller is also the most expensive Australian book seller. I am flabergasted that they sell anything at all. I price my books against other Australian sellers, but that one is not included in my algorithm. I also post within 3 days.

springyzone · ‎23-06-2017

@davewil1964 wrote:
The seller is also the most expensive Australian book seller. I am flabergasted that they sell anything at all. I price my books against other Australian sellers, but that one is not included in my algorithm. I also post within 3 days.