Seller put down the wrong address, can I get a refund?

[em_47923]

I ordered for an item more than 2 weeks ago and the estimated delivery time was in 3-4 business days. I read that sometimes the estimation isn't accurate and the status was always "awaiting collection x post" so I didn't contact the seller straight away. After waiting a week after the estimated delivery time, I contacted the seller and the seller asked if I could contact the post office or collect it myself.

The post office said seller's put down the wrong suburb AND post code. I've only had one address so I have no idea how they could get it wrong. It's being redirected now but it's annoying because by the time it reaches me, it's too late, I won't need it anymore. it. Is this grounds to ask for a refund? Would I have to post it back? I feel like it's unfair if I have to pay for postage back when it wasn't my fault. Also, will sellers usually block you for asking for a refund? 

[davewil1964]

As it was awaiting collection and you did nothing, I doubt you would have a case.

Resell it, would be my advice.

[sea.breeze]

No. move on.

[em_47923]

Hi, thanks! Before it said "awaiting collection", it had the "Returned to seller" status. When it says "awaiting collection", doesn't that mean it's awaiting the post office to collect it to send it to me since the address it was supposed to post to was my home address? That's how I interpretted as seeing as the location it was awaiting collection was pretty far from my home. So for future reference, if it's awaiting collection, does that mean I have to go and collect it myself?  I hardly buy off ebay so I don't really know how it works, sorry if it's a stupid question

[twyngwyn]

https://community.auspost.com.au/s/article/When-tracking-my-item-what-does-awaiting-collection-mean

[em_47923]

What if I got neither of the 4? The only text I got was about a parcel being delivered the next day. When I called the post office about not receiving it, I don't have a parcel for collection and they (my local post office) hasn't received it yet

[twyngwyn]

Maybe the parcel went to the P.O. that was attached to the incorrect postcode, then when it had been there a while that P.O. decided to RTS....but in the meantime you had contacted them & they decided to readdress instead

You could take a photo of the parcel when it arrives, showing ALL the incorrect details & msg the seller (attach the photo) and see what they have to say

[danfrom71]

I dealt with a couple of sellers (1 that was recent from Tasmania) that mark my bought item for postage and printed out the a postage label so that has a tracking number but didn't post the item for a week or more so the whole process from payment to deliver took me 2 weeks and it was coming from Australia (Tasmania 4 days max).. Australia post were the ones that informed me of what happened.. I couldn't lodge a despute for refund as I wasn't a Ebay plus member at the time time another way Ebay wants to make money of clients before actually helping them

[lyndal1838]

You don't have to be a member of ebay plus to open a dispute.....everyone is entitled to get their items safely and as described.

[ratman0100]

Wow