Seller said she uploaded a fake tracking number.

[huatao1975]

Hello, I have purchased last week a tablet from apparently a Chinese brand but the seller appears to be their only Australian eBay store.

Yesterday, seller said this item will take another week to get here, and she would upload a fake tracking number for the time being. I understand this is what usually happens when the actual stock is located in China and told her it's fine I can wait. I thought the tracking number would be one of those "holding" tracking numbers which will remain idle for a few weeks until it reaches here then they send it to the post office / courier.

Today I found the tracking number shows movement in the postal system. Obviously that's not my item.

Their feedback are all positive for this year, although often complained about slow postage.

I don't usually purchase items located overseas, this one is an exception. Is it their standard practice to upload fake tracking numbers or should I be concerned?

Thank you.

[springyzone]

I'm pleased it is working well for you.

As for the warranty, I just hope you'll never have to try to use it.

I'm not saying it definitely would not be honoured, just that I don't know for sure. A lot of ebay warranties are no good. Yours may be fine but only if the service centre is in Australia.

[paper-jack]

Another reason for decline in ebay sales could be buyers buying direct once a seller's personal / business details known. In most cases that would be a cheaper option if making regular purchases from a seller.

Although one supplier of materials I use on a regular basis is actually cheaper on ebay that via their own website. Lucky for me, and ebay.

[huatao1975]

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@domino-710 wrote:

Lovely - but forget the ' warranty ' bit.

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This eBay seller turns out to be a "sales manager" for XP Pen, now I have her full name and direct email, yay. She used her XP Pen Co. 's email address, as in xxxx@xp-pen.com,  told me in writing that this eBay store is their official AU store and they will honor warranty for my purchase. If this does not give me assurance, I don't know what does.

[*sons_n_daughters*]

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@huatao1975 wrote:

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@domino-710 wrote:

Lovely - but forget the ' warranty ' bit.

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This eBay seller turns out to be a "sales manager" for XP Pen, now I have her full name and direct email, yay. She used her XP Pen Co. 's email address, as in xxxx@xp-pen.com,  told me in writing that this eBay store is their official AU store and they will honor warranty for my purchase. If this does not give me assurance, I don't know what does.

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SO glad you got your item, but what part of WARRANTIES ON EBAY ARE USELESS don't your get? I'm telling you now, should you encounter an issue with the item, there is zero chance of you claiming warranty. You probably should have bought through their website, then maybe (a very miniscule maybe), you might be able to make a warranty claim should the need arise. Hopefully it won't come to that! 

[katwoman2371]

My most recent experience is that the ratings of these sellers stay high because if you are paying attention and give them a warning that you are going to be giving them a bad rating they will definitely cancel the sale and therefore you are not able to give them a review of any kind. Just found out after having to fill in formal complaints from a seller that has a top rating  and continually lied from the original description to the day the item was supposed to arrive. My advice give them a bad rating before they cancel, then at least you can change your rating if they fulfill their promise to you.

[domino-710]

How - you cannot change or edit feedback once left. ??

[sugar249]

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@domino-710 wrote:

How - you cannot change or edit feedback once left. ??

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Yes you can

Viewing and changing Feedback left for sellers | eBay

[sugar249]

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@huatao1975 wrote:

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@domino-710 wrote:

Lovely - but forget the ' warranty ' bit.

---

This eBay seller turns out to be a "sales manager" for XP Pen, now I have her full name and direct email, yay. She used her XP Pen Co. 's email address, as in xxxx@xp-pen.com,  told me in writing that this eBay store is their official AU store and they will honor warranty for my purchase. If this does not give me assurance, I don't know what does.

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Ok, so they gave you a fake tracking number,  do you believe they gave you a real name,  and even if it is a real name,  doesnt mean a thing if they don't want to honour it.

[domino-710]

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@sugar249 wrote:

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@domino-710 wrote:

How - you cannot change or edit feedback once left. ??

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Yes you can

Viewing and changing Feedback left for sellers | eBay

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No you can't - you just posted the link - read it.

You cannot change or edit feedback once left - but you can add further comments.

[sugar249]

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@domino-710 wrote:

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@sugar249 wrote:

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@domino-710 wrote:

How - you cannot change or edit feedback once left. ??

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Yes you can

Viewing and changing Feedback left for sellers | eBay

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No you can't - you just posted the link - read it.

You cannot change or edit feedback once left - but you can add further comments.

?

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Did you go down the page and read the section on revision requests?