Seller shipped to wrong address, eBay resolution centre is unhelpful, please help?

[khab8199]

The seller has shipped my item to an incorrect address, the eBay purchase has the correct address but Aus Post shipping was sent to an incorrect address. I have contacted Aus Post and they have stated they sent it to the address provided, leaving the only the seller as the person whose got the address wrong. I have contact the seller and they have been giving me the run around and failing to accept they sent it to the wrong address. When trying to get through the resolution centre, --> item hasn't arrived yet --> item is awaiting collection at a post office, my only option is to contact the seller which I have done and they are less than helpful. How do I go about rasing a case?

[khab8199]

It seems to no longer be a free service and costs $6.50 to have the parcel sent to another Post Office.

[davewil1964]

This might be part of the reason

4064 is MILTON, not Brisbane. So your address wasn't correct. It is easy enough to find, so the seller should have been able to get the correct address.

In the meantime, I suggest you change your eBay and Paypal addresses to the valid one.

[shoppingbag*]

I can tell you how that happens. The Seller labels the package by hand and mucks up with it. I had one delivered to me that had the wrong suburb, wrong postcode, also the streetname was misspelled. I don't know how I managed to receive it, only it arrived with a lot of other parcels, so I guess I was lucky.

[davewil1964]

I will hazard a guess that the seller only searched for 40 Park St Qld, instead of the postcode. I'm certainly not condoning their assuming and not checking with the seller, or at least the Postcode, but it would certainly have helped if the OP had their address correct in the first place.

[curraone]

Postcode Suburb Category 4064 PADDINGTON, QLD Delivery Area 4064 MILTON BC, QLD Delivery Area

Maybe what's happened is the seller used ebay or aust post labelling - and the bot picked up that the address given was incorrect, which it is - Brisbane 4064 is incorrect, so they used the auto address option for 40 Park Road and the Northlakes one was shown.   So they probably thought they were doing the right thing.

(Sorry - just realised I am repeating what others have said)

[cezm]

You may have to wear the cost this time and then make sure your addresses in Ebay and Paypal are correct.

You need to ensure you include the suburb in your address (not Brisbane) as others have said.