on โ24-07-2020 03:36 AM
hi all,
So i made a purchase then a week later I see it still hasn't been posted so I contacted the seller to see what's up. Seller says they ran out of stock and were expecting more soon. I waited. A month goes by and I contact the seller for an eta and was ignored so I left negative feedback and opened a item not received case.
Got my refund then later in the evening I get messages about chats. I look into the transcripts and find the seller opened a chat 3 times under different accounts and successfully convinced a support member to remove the feedback. Has this happened to anyone else?
on โ24-07-2020 10:55 AM
@danieh_6 wrote:
Not disputes, it would specifically say disputes or item not recieved requests.
However we also don't know what was said in OPs feedback.
If an eBay or Paypal dispute process doesn't involve an investigation by them then I must be missing something.
It is also well known by experienced members here that negs are removed for mentioning disputes.
But I do agree we don't know what was said in the feedback, and there are other grounds for removal anyway.
on โ24-07-2020 11:57 AM
on โ24-07-2020 12:05 PM
on โ24-07-2020 12:38 PM
on โ24-07-2020 12:49 PM
on โ24-07-2020 01:08 PM
on โ24-07-2020 01:18 PM
on โ24-07-2020 01:26 PM
@vongy10,
What you describe is bizarre and alarming. If I were in that situation - of receiving transcripts to chats which I'd never had - I might just feel as though I were in the Twilight Zone.
In a sense this can be regarded as your account security being compromised. That being the case, you may want to report this on that basis.
While eBay's CS are still only able to be contacted via chat in most circumstances (due to COVID-19 health and safety restrictions), there is still (apparently!) phone support if the problem is to do with account security.
Need more help?
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If eBay CS chat staff are allowing eBay sellers to persuade them of a false identity, and under that false identity having steps taken in relation to transactions, it does not bode well for account security. At the very least, the staff member concerned should be given additional training.
on โ24-07-2020 01:36 PM
Yeah, it was super weird. I thought they were just spam mail at first until I saw the remove feedback confirmation email. It was late at night too (after 9pm) when those emails arrived and I was at work.
Well, I've responded to the email and told them it wasn't me and looks like I may have to call to see if they are actually doing something about it.
on โ24-07-2020 02:07 PM
@danieh,
In addition to the Member-to-member contact policy (which I interpret as padi has, in that an "investigation" by eBay or PayPal refers to action taken by either ebay or PayPal upon a dispute being opened (or - to make it clearer - the automatic bot-driven dispute process), I have only anecdotal information on which to go.
Some of the anecdotal information has been posted by various eBay buyers, some of whom had not previously posted on these boards, and all of whom were upset to various degrees (ranging from mild annoyance to sheer Vesuvius-like outrage) by removal of their feedback. In some of those cases, the buyers stated that they had mentioned something about a dispute in their feedback.
Other anecdotal information goes back further in time. I'm not certain, but I think there may have been clearer wording in one of the eBay policies at that (unspecified) time which made it clear that referencing an eBay dispute or PayPal dispute in feedback would be grounds for removal of that feedback. Can anyone else recall that?
There is certainly a core of experience/belief in the community on these boards which is predicated on this anecdotal and policy evidence, in that it's best not to reference a dispute directly.
(That's not to say that some feedback still standing doesn't reference eBay or PayPal disputes directly. Those feedback comments probably stand - in my view - because the relevant sellers haven't reported them for removal. I may be wrong.)