Should I reclaim

[sandym3369]

Bought a phone last night. Paid by PayPal . This morning I got an email from the seller saying they are new and asked if I had paid by PayPal and if so did I know when it would appear. I looked at my PayPal and could see the payment so I sent him a photo of it. Then I notice in my ebay the there was a sign that loked like an hour glass . So I went back to my PayPal and it said payment was unclaimed so I looked at details and it says he is unregistered. I have sent him an email telling him he has to register. But I am thinking what should I do. Do I reclaim the money or wait and see if I hear back from him.

[lyndal1838]

Give the seller a chance to rectify the situation.

Sometimes new sellers do not realise they have to have a Pemier paypal account to accept payments, or they make a minor typo in entering their email address.  Both of these can be reasons for them not receiving the payments.

[phorum_junkie*]

The seller will have to have a premier Paypal account to accept payments although if they are registered they should have received an email telling them to upgrade in order to receive the payment.

Tell them that they must make sure that they have a Paypal account capable of receiving payments and that the email address used for payments must be absolutely correct. Tell them if the payment is showing in their Paypal account as unclaimed then they should click on that and it should instruct them how to claim.

Of course it could be an attempt to get you to pay by bank deposit but don't be tempted. If they are genuine theb they should call Paypal if they cannot sort it themselves.

[black*poppy]

I'd definitely wait and see what happens as posted above.  

You've got 45 days to make a claim through paypal if the seller can't sort it out, so no need to rush.