I'm wondering if I can get any advice on this issue I have.
I bought some computer speakers from the UK.
The speakers were not as described.
I contacted seller the seller wanted the speakers back and agreed to pay return postage cost.
I posted the item back and the seller just didnt pay for the retrun postage cost.
I asked ebay to step in and ebay agreed the refund me the return postage cost of $41.90.
This was about 6 months ago and ebay still havent refunded me the money.
At first they were telling me to just wait, now ebay are telling me they are not going to refund me.
I contacted CBS (Consumer Affairs) here in SA about the issue. They tell me they have tried to contact ebay but ebay are ignoring them.
CBS advised me to go through the small claims court.
I'm just wondering if there's any advice the community can offer me?
Another thing I would like to know, has anyone else been flagrantly and outrightly abused by ebay's so-called premium service?
I have, surrounding this issue about the refund for the speakers. One represntative said to me; "Yeah, what are you going to do about it if we don't refund you?" As if to say, we're taking your hard earned money and there's not a damned thing you can do about it. (I have the chat transcript btw.) I've been nothing but gentlemanly to eBay's staff btw, yet their staff are acting hostile.
I'm interested in the premium services for the discounts, but I'm not interested in being abused by the staff, I'm hoping to revert to the regular chat, I think this will minimize the chance of lashed out at by a representative.
