Trying To Get A Refund

[crowsman53]

Purchased this item over a month ago for my grandson as he is a trainee butcher and thwe idea of this glove is to prevent himself from cutting  his hand. The seller has almost 1/2 million beefback and is based is Sydney. The Glove is falling apart and he actually did cut himself while wearing it. I have since found out that this glove is for a house hold kitchen not a Butchers Shop. I complained to the seller took pictures and sent them to them. I paid for this through my Bank account sent the details to them and the say the funds are bounced back to them I have checked the details I sent and all is correct. I believe they dont give a rats ass. Where should I go from here? Sellers like this are giving decent sellers a bad name.

Paddy

[lyndal1838]

---

@crowsman53 wrote:

I didn't use Paypal because there was not enought funds in Paypal to cover the cost. so  looking at the feedback of the seller I thought they would be reliable. How Wrong..

---

---

You don't need funds in paypal to pay for something.

Use the funds in your linked bank account or credit/debit card.

Paypal will use the funds in your paypal account first and then take the balance from the funding source that you have selected.

[lyndal1838]

I didn't use Paypal because there was not enought funds in Paypal to cover the cost. so  looking at the feedback of the seller I thought they would be reliable. How Wrong..

[harley_babes_hoard]

Did you fill out the online complaints form?

http://www.consumeraffairs.nt.gov.au/ForConsumers/Complaint%20Form/Documents/complaints_form.pdf

[crowsman53]

---

@lyndal1838 wrote:

---

@crowsman53 wrote:

I didn't use Paypal because there was not enought funds in Paypal to cover the cost. so  looking at the feedback of the seller I thought they would be reliable. How Wrong..

---

---

You don't need funds in paypal to pay for something.

Use the funds in your linked bank account or credit/debit card.

Paypal will use the funds in your paypal account first and then take the balance from the funding source that you have selected.

---

OK I stuffed up there I should have known but because a seller with almost 1/2 Million  feedback and 98.8% I thought they would stand by their product and thery are an Australian Registered Company. I actually spoke to someone in their CS and have my doubts if they were talking to me from Australia or overseas

[crowsman53]

I didn't use Paypal because there was not enought funds in Paypal to cover the cost. so  looking at the feedback of the seller I thought they would be reliable. How Wrong..

[crowsman53]

---

@harley_babes_hoard wrote:
Did you fill out the online complaints form?

http://www.consumeraffairs.nt.gov.au/ForConsumers/Complaint%20Form/Documents/complaints_form.pdf

---

Harley the form I completed was not as detailed as the one in the link you have provided. I will lodge this one as well.I do not wish to elaborate at this time as other maters have arisen due to this item.

[crowsman53]

Latest Update

Got my refund paid back into my bank account. I dont think the liked the idea of me contacting Consumer Affairs. Anyway I got what was entitled and I will be more than careful in future.

Thank You

All

[harley_babes_hoard]

good stuff