@papermoon.ladywrote:
Recently I have seen Woolworths neg feedback disappear. However, and this is something I had never seen before, I mean wih normal sellers, some positive fb disappeared too. Both quite at the beginning, in the first week of the vouchers, then both neg ad positive fb seemed to stabilize. I wonder why. Maybe eBay removed fb because they thought it was fake (for example if it was left just after buying a voucher without waiting for it)?
Large sellers like that often start out with test listings before going full swing with sales - test listings function like any other, but they are just to enable the seller to test how everything functions with an alt account (this means they get another account to purchase, do whatever admin they need to from the seller side to get a handle on all that, and the buying account is also able to leave feedback. Some actually leave both positive and negative for themselves, for whatever reason, and that FB will often disappear or stop affecting their feedback percentage.
Positive feedback will also disappear if the account that left it is made NARU (not a registered user) within 90 days (I think) of being created.
I think it's likely a store like Woolies curry special favours from eBay, though, and that would account for at least a decent portion of the disappearing FB (one reason may be that people leave FB immediately upon purchase since it's a digital item, and if they're still selling seasonally they may not have qualified for PS status, which prevents negs / neuts from being left for at least 7 days after purchase - eBay may give them that retroactively in some cases. I know Coles wasn't a Power Seller when they ran their voucher sales, and they did get quite a few negs from buyers who couldn't work out how to use the codes. The ones that said they had to wait for much longer than stated to get the codes, or that they never got them at all, remained last time I checked). They may also give them a 'clean slate' for each promotion run, contractually.
It's interesting, really, as one of the first big sellers on eBay was Australia Post, when they introduced their eBay shipping labels - boy did the negs and neuts roll in as people relished in the opportunity to "stick it" to Aus Post as some form of payback for all the selling problems they had that were either directly or indirectly the fault of AP, but those ones seemed to stick from what I could see, and it took months for the novelty to wear off and the FB percentage to look fairly normal.
These sellers have far greater negotiating power with eBay than the average seller does, though. 😕
