What to do when feedback keeps being removed?

[aj12070929]

Recently I purchased an item from a seller with a score of 35,483 and rating of 100% with ZERO negative feedback in the past 4 years.  The whole process was a nightmare with this seller, with automated emails, incorrect item being sent and a totally frustrating experience. 

It's very rare that I leave any negative feedback, especially if the seller has such a high score and 100% rating, but I had to share my experience.

The following day I recieved 2 emails.  One saying that ebay has released my contact details to the seller (which I'm told is allowed) and the second email sending me my chat transcript.  Interestingly, I did not have any online chat with ebay, but the transcript shows me failing the identification questions, but still being able to remove feedback which "I left in error..."

I spoke to ebay who assured me they would investigate and the feedback was reinstated 48 hours later.  When I checked again, I saw there was 1 other negative feedback as well from another buyer.  

Out of curiosity I checked the following day and both feedbacks were again gone, with the seller back to 100% positive and no negative feedbacks ever.

Again, I spoke to ebay and the feedback was reinstated.   I looked a couple of days later and again 6 other people had left negative feedback.  The following day, all of the feedback again was removed and the seller had a clean slate.

Today I reported this once again and expect the feedback reistated, but I wonder if anyone else has experienced this and what is the best way to progress because it is a worry if super-sellers who attract multiple negative feedbacks in just a couple of days can show a 100% satisfaction rating along with zero negative feedback in their history.

[the_2nd_zoo]

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@imastawkawrote:

Apparently, if your account is a business account and you have an actual B & M Store,

then it's permissable to have your details in the listing.

That store has been mentioned on the boards before.

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i don't think so.

why are ebay sporadically removing the details if it is ok.

like all ebay policies

>>>>text on images

>>>>choice items that are not variation

>>>>watermarks that are solid ect

>>>>item location misrep...

>>>>and all the rest

these sellers doing the wrong thing should at a minimum be at bottom of all search

but really should not be visible and they would then conform to rules and ebay would still make the $$

but lazy and incompetent are their trademarks.

It all comes down to bad management - many companies have employees that are useless but they are managed properly.

[melbourneclearance]

Watermark and text on images are ok as long as they are not contact details. Ebay changed their mind with banning all watermarks and text on images last year.

[itsjohnny1]

Yes my feedback was erased when ebay allowed a seller to break australian consumer laws....i guess they didnt want  people to know that they do this sort ofthing im guessing

[lyndal1838]

Judging by the numerous other negatives you have left for sellers I would say your removed feedback has broken the rules for feedback.

You language leaves a lot to be desired and the only reason several of those feedback remain is because the sellers are no longer registered so cannot apply to ebay to have your comments removed.

I am sure many sellers will be glad to see your comments on the boards.

Have you checked the answers you have received on your other thread?

[vitalproperty]

Yep happened to me the other day. Negative feedback left for a seller deleted.. i called ebay to complain and they said the sysyem doesnt let them reinstate it.. but it lets them delete it?

Stinks..

I dont give negatove feedback often, but if im unhapply i will. If ebay wanna ness here and the trusted marketplace becomes untrusted...

Should start a thread somewhere on another website and blacklist ebay sellers that have feedback tampered.

[lyndal1838]

Ebay will definitely remove feedback that breaks the rules.

The seller does not have to have anything to do with it, although ebay is quicker to remove it if the seller complains.

Did you mention a dispute in the feedback...that is the most common reason for it being removed.

However, ebay can reinstate it depending on the reason for removal.   It will not be reinstated if it broke the rules in the first place.

[brerrabbit585]

Unfortunately some sellers seem to be looked after when it comes to getting negatives removed. I had one removed within hours after I left it, presumably because I mentioned the item being an illegal copy and I've heard she's had a lot more removed too. She's selling photocopies of copyrighted material and is now quite blatant about it but ebay does nothing. She's now selling digital copies on ebay AU so either the rules have changed or she really is untouchable (registered in Australia, not China).

[vitalproperty]

If ebay dont treat feedback seriously it will be their demise.. if a trusted marketplace becomes untrusted..

If everyone only wants to buy from big name sellers like target, jb hifi etc, they will just shop on their websites, cut out the middle man.

Ive been stung by ebay sellers way more often in recent times, marketplace is becoming less trusted.