Recently I purchased an item from a seller with a score of 35,483 and rating of 100% with ZERO negative feedback in the past 4 years. The whole process was a nightmare with this seller, with automated emails, incorrect item being sent and a totally frustrating experience.
It's very rare that I leave any negative feedback, especially if the seller has such a high score and 100% rating, but I had to share my experience.
The following day I recieved 2 emails. One saying that ebay has released my contact details to the seller (which I'm told is allowed) and the second email sending me my chat transcript. Interestingly, I did not have any online chat with ebay, but the transcript shows me failing the identification questions, but still being able to remove feedback which "I left in error..."
I spoke to ebay who assured me they would investigate and the feedback was reinstated 48 hours later. When I checked again, I saw there was 1 other negative feedback as well from another buyer.
Out of curiosity I checked the following day and both feedbacks were again gone, with the seller back to 100% positive and no negative feedbacks ever.
Again, I spoke to ebay and the feedback was reinstated. I looked a couple of days later and again 6 other people had left negative feedback. The following day, all of the feedback again was removed and the seller had a clean slate.
Today I reported this once again and expect the feedback reistated, but I wonder if anyone else has experienced this and what is the best way to progress because it is a worry if super-sellers who attract multiple negative feedbacks in just a couple of days can show a 100% satisfaction rating along with zero negative feedback in their history.
