on 08-04-2020 02:15 PM
I purchased an item last week and within an hour I received a tracking number and the notification that the item had been posted. However, days went past and there was no change in the tracking information on the Aust Post track page. Aust Post said it is likely that the seller got a tracking number online but has not actually posted the item, they said contact the seller.
So I contacted the seller yesterday afternoon and he said he just posted it that morning, yet still no tracking movement today. Has it been posted?
Obviously a tracking number is not good enough to signify posting, as you can just get one online now, apparently.
A system loop-hole?
Oh, and does anyone know if you have to wait, if you are a seller, to transfer money from paypal to their bank and then withdraw it from their bank? All this time delay seems perfect for a scam.
on 08-04-2020 07:09 PM
Ya, I agree .. I expect about 2 days to post .. not 4
But, it is still just the idea that something can say posted, when it isnt
on 08-04-2020 07:13 PM
Yes I understand that now.
However, when ppl accept things as "this is just the way it is" doesnt make it right .. and it will never change if ppl continue to just accept it.
I read on the Aust Post forum, that was dated b4 the virus stuff, freight from perth goes via road transport as standard unless it is express? Dont know if it is true?
So I guess dont pay for express then
on 08-04-2020 07:15 PM
ya idk, he has said he has posted it now tho.
Aust Post is still collecting the same from what their website says .. just it seems they changed collection times. . .
""We will now bring forward all collections times for all metropolitan Australia Post products, including Express Post and Parcel Post as follows:
2pm articles ready for Australia Post red van collection
4pm for retail outlets
4pm latest collection time for our Street Post boxes
These changes will apply until further notice.""
on 08-04-2020 07:21 PM
ya I saw on the Aust Post forum tons of ppl squawking about tracking problems .. LoL
I guess the virus stuff will play a part, altho you could say going to the post box is exercise
I am in no rush for anything, I was just bored and thought I would post about it (mistake! lol) but really, it is about ppl doing what is right and not taking for granted that when someone has your money they can do whatever they like.
Why do you think we have sooooooooo many regulations in society?
ya I have been a member for a few years, but I dont buy as much from here as I used to .. thank God for PayPal! ha ha its not that bad
I have really only had problems with private sellers with low feedback, like now .. well that is not really true .. its not a problem yet .. he could have just said that it wont be posted for 3 or 4 days .. so I know .. like a woman did a few years ago .. she messaged me telling me everything that was happening .. packet it beautifuly .. even wrapped the item in a towel!! I said to her "you didnt have to do that" she said "it was her pleasure" .. I mean OUTSTANDING! imagine living in a world like that? The world is made up of good and bad .. you just have to stay prepared for the bad
Oh, and I purchased a couple of items last week, one from private seller (going slow, virus? maybe) and one from a company (I have bought from b4) .. its same as usual b4 virus stuff .. just one day slower in actual Aust Post time
on 08-04-2020 07:34 PM
Hi, thank you for that
I had already witten some other replies offline (he he) and posted just now .. so they might over lap with what you have said and this …
What do you mean eBay is not all about the buyer?? I dont understand that?
ya I can understand what you say about high volume sellers and the posted button and I am certainly naive to the processes from a sellers perspective, however dont high volume sellers generally have pickups everyday .. so I am guessing an item would be picked then packed then the tracking number registered to that item then picked up that afternoon .. so it should not be a problem
Also as you say tho, there will be soul sellers trying to manage volumes that will extend their individual capabilities trying to keep costs down and not being able to afford staff and this will become problematic picking, packing and logging tracking and pickup etc
I suppose the issue is more an individual only selling a few items a week and then .. as you said .. registering a tracking number with no intention to post for a few days or more. I am happy to hear you make an effort to try and stay in communication with your customers if there are problems
I guess it is difficult for eBay to cater for every situation .. there are things that can always be improved tho
if they bother
But, we must always remember .. the Seller comes FIRST!! ha ha ha
on 08-04-2020 07:37 PM
Umm... I think I should have pressed that quote button a couiple of times
anyway .. TV time
on 08-04-2020 07:58 PM
@aussietastic wrote:
What do you mean eBay is not all about the buyer?? I dont understand that?
ya I can understand what you say about high volume sellers and the posted button and I am certainly naive to the processes from a sellers perspective, however dont high volume sellers generally have pickups everyday .. so I am guessing an item would be picked then packed then the tracking number registered to that item then picked up that afternoon .. so it should not be a problem
I am just going to assume the first line is facetious (if I'm wrong, let me know and I'll clarify).
It depends on what counts as high volume - for some sellers like a sole trader, it could be 100 or 200 packages a week, for a company that has many employees, it could be 1000+. High volume actual sales-wise, or high-volume capacity to manage easily-wise would be two different things.
I typically did bi-weekly pick-ups for international mail, mostly because - while my sales were healthy - every pickup costs money (past tense because I'm disabling international shipping from tonight). That means I had to balance between keeping the mail moving at a reasonable pace, and not doubling my postage costs because I only have a few to post one day. Aus Post charges pick-up fees too, and you can't add in other, newer parcels once a booking has been made, so plenty of times I'll have an order come in where I absolutely have the time and ability to pack and have ready to send off before someone comes to collect, but the booking has already been made so I have an order than is 99% processed, ready to ship, but doesn't when all the other ones do.
I neglected to mention one other thing, and this is the main reason I mark my items as shipped before they are in the hands of Australia Post - at a certain point, an order reaches the point of "no return" (or, to be more specific, "difficult, annoying and costly to facilitate").
I've paid the eBay fees (refundable), I've paid the PayPal fees (non-refundable), and I've paid the postage costs (refundable, but can take weeks). While I know that it's uncommon, once I get to that point, I want to discourage or outright prevent messages like this...
"Since my item hasn't shipped yet, can I exchange item X for item Y, or cancel item Z, or add in items A, B &C. Actually, can I just cancel the whole order and I'll start again".
If an order is marked as shipped, the instances of those messages decrease ten-fold. Some times a sella just wants life a little easier (To be clear, if someone contacts me and needs an order changed or canceled and I'm in a position to do so, I will oblige - the purpose of marking as shipped and essentially indicating it's a little too late for that, is to discourage the many who send message like the above, purely on a whim).
Sorry for the mini-essays. Bit more time on my hands of late.
on 09-04-2020 09:12 AM
As a lot of people have mentioned, items are issued a tracking number when a seller generates an ebay label.
This is, by necessity, before the item is lodged at the post office.
It is something I was not aware of till I started reading these boards.
From what I have seen, postage labels are generated by most businesses these days, not just ebay sellers. It is worth watching your email notifications as once it is actually lodged at a PO, there will often be a notification of that, the wording changes. I am not saying that in every case there will be a series of emails to track a parcel, but quite often there will be.
You ask what is the use of an item posted button?
As a buyer, I like to see this marked as it gives me some indication of where things are at. It means the seller is proceeding with things, the first steps have been taken.
If it doesn't get marked then I am probably like digital ghost's buyers in that I might start to get a bit concerned and wonder what the hold up is. Not that I ever ask a seller to change an order or anything, but I do like to see that things are moving.
These days, i expect things to be posted within 2-3 days in most cases.
BUT the thing to watch really is the estimated date of arrival that is listed in the ad. You really don't have to watch anything else much, not even the date of item posted. All that is the seller's responsibility. Once you buy, it is up to the seller to get that item to you by the estimated date or at least within a few days of it.
If a seller hasn't even lodged an item with Aust post and the ETA comes and goes and you have received nothing, you can open an item not received claim. Most sellers these days don't want those hassles so they post in reasonable time for their items to arrive.
What is the ETA of your item? No point worrying till that has passed and even then, wait a few days over, maybe about 5. Then open a case if it still is not there.
on 09-04-2020 11:06 AM
@digital*ghost wrote:
I am just going to assume the first line is facetious(if I'm wrong, let me know and I'll clarify).
Facetious? .. me? .. Doh! .. alright I cant lie .. I was
@digital*ghost wrote:I typically did bi-weekly pick-ups for international mail, mostly because - while my sales were healthy - every pickup costs money (past tense because I'm disabling international shipping from tonight). That means I had to balance between keeping the mail moving at a reasonable pace, and not doubling my postage costs because I only have a few to post one day. Aus Post charges pick-up fees too, and you can't add in other, newer parcels once a booking has been made, so plenty of times I'll have an order come in where I absolutely have the time and ability to pack and have ready to send off before someone comes to collect, but the booking has already been made so I have an order than is 99% processed, ready to ship, but doesn't when all the other ones do.
I neglected to mention one other thing, and this is the main reason I mark my items as shipped before they are in the hands of Australia Post - at a certain point, an order reaches the point of "no return" (or, to be more specific, "difficult, annoying and costly to facilitate").
I've paid the eBay fees (refundable), I've paid the PayPal fees (non-refundable), and I've paid the postage costs (refundable, but can take weeks). While I know that it's uncommon, once I get to that point, I want to discourage or outright prevent messages like this...
"Since my item hasn't shipped yet, can I exchange item X for item Y, or cancel item Z, or add in items A, B &C. Actually, can I just cancel the whole order and I'll start again".
If an order is marked as shipped, the instances of those messages decrease ten-fold. Some times a sella just wants life a little easier
(To be clear, if someone contacts me and needs an order changed or canceled and I'm in a position to do so, I will oblige - the purpose of marking as shipped and essentially indicating it's a little too late for that, is to discourage the many who send message like the above, purely on a whim).
Ay caramba! it sounds like a pain to sell stuff on eBay
Dont take this the wrong way .. but I think if the system is setup to mark an item as posted .. when it hasnt .. just bcz a label has been printed (or actively marked) .. to avoid posible further interacion from customers .. is not good.
It is clearly not a buyers or sellers fault .. more the hierarchy of eBay where the left hand doent know what the right hand is doing and the IT section eating too many doughnuts
I think you mentioned the lacking in some of the sellers options to set things up .. where I think having a notification generated like "your order has been processed and awaiting posting" when a label is printed (or seller activated) and not automatic marking of "posted" would be ideal, but would be problematic for a seller to go back and mark everything posted later
I mean "My God!" we can land a man on the moon .. but we cant get this right!
on 09-04-2020 11:07 AM
@springyzone wrote:
You ask what is the use of an item posted button?
As a buyer, I like to see this marked as it gives me some indication of where things are at. It means the seller is proceeding with things, the first steps have been taken.
Hmm.. I see it moving as someone has tapped a few keys on a computer and the item is still sitting on the shelf or in the cupboard
@springyzone wrote:
If a seller hasn't even lodged an item with Aust post and the ETA comes and goes and you have received nothing, you can open an item not received claim. Most sellers these days don't want those hassles so they post in reasonable time for their items to arrive.
What is the ETA of your item? No point worrying till that has passed and even then, wait a few days over, maybe about 5. Then open a case if it still is not there.
Omg! dont get me started on the "estimated delivery" topic .. that is in another post I did
But to answer your question, the eta when I purchaed the item was yesterday the 8th .. but in the items feedback section where it say "Did this item arrive on time?" .. it says eta is 14th