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Why is it when a seller seid they have sent an item and give a traching number the item is still in

r7g9a
Community Member

im a buyer of an item on 22 april 22  that the seller states that they have sent the item to give you a tracking number date posted 27 april 22  and when you check the item is still in warehouse  I tracked trought 17 tracker and amamex  it show no information as it  has not been sent 

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Why is it when a seller seid they have sent an item and give a traching number the item is still in

r7g9a
Community Member

I have tried the tracking number in farstway Amamex 17 Tracker  BN5112736610 shop posted 24 april 22 and does not show any movement 

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Why is it when a seller seid they have sent an item and give a traching number the item is still in

It's Aramex.

 

What is your question?

 

Noting that this is a member to member forum. And that even if eBay read this (they don't) they could do nothing to resolve your issue. That is between you and the seller, eBay provide tools to buyers to deal with issues.

 

Further noting that 24/4 was Sunday and only 2 business days ago. It certainly wasn't posted on Sunday, but the seller could well have generated a shipping label then.

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Why is it when a seller seid they have sent an item and give a traching number the item is still in

Aramex has a reputation for being slow and not updating tracking by scanning items.

 

Don't worry, you have 30 days from the last estimated delivery date to open a case and get a refund if the item does not arrive.

 

No need to keep starting new threads on this. 

You already received an answer in the earlier one you started.

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Why is it when a seller seid they have sent an item and give a traching number the item is still in

It shows no information as it has not been scanned

 

Big difference 

 

*Maybe* it has not been sent

 

Far more likely it has not been scanned 

 

But you seem more than happy to accuse the seller of wrong doing (twice) so hey

 

 

 

 

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Why is it when a seller seid they have sent an item and give a traching number the item is still in

Good lord, please get a grasp on the English language. There's this thing called Spell Check. Your post was barely understandable. Some punctuation might have helped too.

 

I have a handling time of 10 days. I have that, so I can account for delays due to Covid. Did you know, if a seller has a handling time of 10 days, they actually don't have to post for 10 days? While you may think they should post within 45 seconds of you placing your order, that isn't how it works. I still post within 24 hours, but having a handling time of 10 days, stops buyers like yourself from being unreasonable due to postage delays.

 

Do I upload tracking? Most of the time. Sometimes, I can't be bothered.

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Why is it when a seller seid they have sent an item and give a traching number the item is still in

You do not have to worry too much about the tracking number.

The fact that one has been generated probably means that the item is on its way or will be soon, so that is a good sign.

I know you feel anxious as 22nd-27th is 5 days and you would have liked to see it definitely in the postal system earlier, but here is what you need to do.

 

Have a look at the original ad, the one where you bought the item.

What is the delivery date range? Take a note of it.

It doesn't matter too much what date the seller posts your item, that's their worry. Your job is to make sure your item arrives in time, within the due dates.

 

If it doesn't, you can always open an ebay claim for item not received then. It would make sense though to check the tracking details just prior to that point, because they might be clearer by then and say something like on board for delivery tomorrow. That way you could sit back and avoid having to make a claim.

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Why is it when a seller seid they have sent an item and give a traching number the item is still in

Aramex picks up parcels. Shipping information has been submitted (on the 28th), so the tracking number is valid, but Aramex has not picked up the item yet. 

Universal Parcel Tracking - Global Package Tracking (parcelsapp.com)

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Why is it when a seller seid they have sent an item and give a traching number the item is still in

up until 5/5/2022 that item has still npt moved even with 17 track and amamex 

Message 9 of 14
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Why is it when a seller seid they have sent an item and give a traching number the item is still in

Does the sellers feedback have any negatives for shipping or items not being sent?

 

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