Worrying about return

[cattycatty]

I purchased shoes for $560 (yes I know) and there was clear damage when I took them out of the box.  They are also a different model to the one advertised and have the wrong box.  I tried to be nice to the seller so the return would be smooth but she opened a dispute accusing me of damaging them to get a lower price.  Its all ridiculous.

Now I am concerned because apparently review is 'on hold' and they seem to be asking the seller questions but not interested in what I have to say.  What should I do I am feeling powerless and this is for a lot of money where the seller is clearly in the wrong.

[davewil1964]

---

@brucbern wrote:

I had a similar experience to this. I bought faulty ugg boots. The seller accused me of causing the damage and before I had the chance to do anything, as I was hoping to solve the problem amicably, the seller opened a case against me and both ebay and paypal found in the seller's favour. I had to ring paypal in the end and argue my case quite firmly with a supervisor and got my money refunded in the end. This is after paypal saying I might have misused the ugg boot and possibly used them as hiking boots to cause the damage (broken zip).

---

Logical.

EVERYBODY goes hiking in Ug boots. That combination of flat soles, sheepskin and no support for the foot is perfect. What else would you wear? Hiking boots?

[imastawka]

---

@brucbern wrote:

I had a similar experience to this. I bought faulty ugg boots. The seller accused me of causing the damage and before I had the chance to do anything, as I was hoping to solve the problem amicably, the seller opened a case against me and both ebay and paypal found in the seller's favour. I had to ring paypal in the end and argue my case quite firmly with a supervisor and got my money refunded in the end. This is after paypal saying I might have misused the ugg boot and possibly used them as hiking boots to cause the damage (broken zip).

---

I remember your case.    We were trying to work out whether your Uggs

were genuine or not.

Glad you got your money back. 

[cattycatty]

Sounds very similar.  Frustrating isn't it.  

Well I have some good news as sanity prevailed and I received the refund, begrudingly from the seller of course.  So I guess documenting the damage on arrival (time stamped) and writing to them right away was a good call on my part.  I think if I had delayed for even a day i would have been in trouble.  

I don't regret posting a negative feedback, that is what they are for.  She had to have a consequence for deceiving me and trying to rip me off.