More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
Shipping internationally from Australia
Have decided to start International shipping from Australia. Have created shipping policy for flat rate to all buyers.when I check my item on say UK, the postage is showing up in pounds of course but it’s converted the Australian amount which is only...
Removal of negative feedback by eBay
I just had negative feedback I left for a seller who didn't respond to my request for a refund until after I left the feedback . I now see the feedback has just vanished .This is the first time it has happened to me in 20 years or so of trading on eB...
Dishonest Seller
If you're thinking about buying a magnetic tumbler, steer clear of one eBay seller. I purchased one from them, and it arrived in October 2024 without any magnets, meaning it didn’t work at all. They promised to send a replacement, but never provided ...
Vendor has not sent replacement item despite contact over a long period of time and promises .
Vendor agreed to replace purchased item due to a fault, extended correspondence/ contact over a couple of Months, still no replacement and no further replies to my correspondence. Given the situation am I eligible for eBay Buyer Protection and if so ...
feedback
How can seller remove my feedback ?
Smartycashback: why you should have read the T&Cs, and how to cancel
So many people have come to these boards in respect of this Smartycashback thing that I thought it might be useful to put together a general thread about it. It is obviously distressing for people to find money coming out of their account without the...
Refund on import tax after returning faulty item?
Hi there, I recently received a camera and had to pay $300 AUD as an import tax (as the item was over $1000). I received the camera and it was faulty. I am now in the process of a return and getting a full refund for the item, however, I will still b...
Seller delaying delivery deliberately
Hi all, I need some advice about requesting a refund from a seller who is delaying delivery. I purchased an item from a USA-based seller on February 5th and received the tracking number on the 7th. Two weeks later, I could still see the item had not ...
sgin computer, no response to warranty problem
computer seller not honouring warranty
Item not received they said it was sent ! And not picked up from post office not informed
No one on eBay will help item not received / Was told it was delivered to the post office but I wasn’t informed it was and then Item Was sent back . I can’t get a refund because it’s been three months Or contact seller !
Unsatisfied seller response
I bought 2 canister filters. One was faulty with missing o rings. I notified the seller and they tried to sell me filter attachments that I didnt need. They offered me a $20 refund which I eventually accepted. However, now they wont give me my refund...
Why do sellers have so long to refund?
I purchased an expensive (for me) item, $600 which was faulty. I returned the item which the seller received on Monday (10/2). I have asked Ebay a couple of times now when I can get the refund. They have told me the seller has until 17/02 to refund. ...
How to withdraw the offer before acceptance
How to withdraw the offer in eBay before acceptance? Thanks
How do I report a seller that used obscene language in response?
I want to report a seller that used obscene language in a reply to a negative feedback.
Resolved! Tax invoices issued by EBay do not show surcharges and eBay is charging incorrect GST
Hi Ebay, firstly your chatbot is absolutely hopeless! Show me how I can chat to your Accounts team? Secondly, by law, you must provide me with an invoice/receipt which shows exactly what I have paid AND this should match with my bank account. I paid ...
